Sales Support Associate

As the Sales Support Associate for LATAM you will play a strategic role in enabling our Sales organization to achieve its commercial objectives through operational excellence! Acting as a key business partner to Account Managers and internal stakeholders you will own the end-to-end order flow ensuring accurate and timely order execution importation customer deliveries reporting and communication. You will bridge commercial strategy and operational execution by providing data-driven insights and proactively identifying risks to improve overall business performance. Join our dynamic team and help us deliver the future of play across Latin America!

What You Will Do:

• Own the end-to-end order flow for LATAM markets managing everything from initial order validation and production follow-up to final delivery and billing to ensure customer commitments are met on time
• Partner with Key Account Managers to align priorities identify potential risks and coordinate cross-functional execution with Operations Finance Supply Chain and Legal teams
• Oversee order accuracy and compliance by ensuring all territory approvals product requirements and documentation are strictly met across LATAM markets
• Serve as the primary point of contact for customer and internal inquiries proactively resolving delivery issues claims and credits while escalating critical risks to appropriate stakeholders
• Leverage ERP and business systems to maintain accurate order information while providing actionable reporting insights and performance metrics to support informed business decisions
• Facilitate cross-functional order reviews to ensure clear communication and accountability across outstanding actions milestones and priorities
• Support Sales teams by coordinating samples marketing materials and quote sheets while driving strategic initiatives to enhance the operational effectiveness of the LATAM Sales organization
• No limitative activities

Supervisor Responsibilities: No

What We Are Looking For:

• 3 years of professional experience in international business import/export logistics or sales operations

• Fluent bilingual proficiency in both English and Spanish (written and verbal)

• Strong understanding of INCOTERMS shipping processes and international logistics requirements

• Exceptional organizational communication and problem-solving skills with a proactive team-oriented mindset and an unwavering attention to detail

• High proficiency in Microsoft Excel alongside standard productivity tools (Word PowerPoint Outlook and Google Workspace)

Nice To Have:

• Bachelors degree in Business Administration Sales Operations Operations Supply Chain International Business or a related field is a plus

• Prior experience working in the consumer goods or toy industry

• Direct experience managing cross-border shipments specifically to LATAM markets

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee but provide the primary duties and responsibilities of the role. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

What We Offer

The base salary may vary based on experience role tenure performance industry and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children employee basic life and AD&D insurance a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals short and long-term disability and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site with an optional WFH on Fridays up to 20 workdays fully remote each year and Time Off for vacation and sick leave. Through Jazwares Cares you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares we believe an innovative idea can come from anywhere and anyone. Through our three pillars we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products relationships and commitment to our community.
• Collaboration: We share one vision worldwide constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Dont miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today and lets shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race color sex religion national or ethnic origin citizenship status ancestry disability age military status marital status sexual orientation or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment its services programs and activities.

Who We Are

Jazwares a Berkshire Hathaway company is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997 Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows Pokémon Hello Kitty Star Wars Five Nights at Freddys Disney BumBumz and addition to toys offerings include costumes games and pillows. Headquartered in Plantation Florida Jazwares has offices worldwide and sells its products in over 100 countries. For more information visit and follow us on LinkedIn X Instagram and Facebook.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications you can reach out to . We look forward to you experiencing a safe and enjoyable application process at Jazwares!

Required Experience:

IC