Revenue Coordinator, RMAS

JOB DESCRIPTION

• Job title: Revenue Coordinator Revenue Management Advisory Services

• Job Family: Revenue Management

• Reports to: Director RMAS All-Inclusive Operations

• Position Type: Full Time

• Location(s): Mexico City Regional Office

OBJECTIVE

Assist RMAS Revenue Managers with non-stakeholder-facing tasks including but not limited to preparing for sales strategy meetings report production; business transient and promotion rate loading; support system diagnostics and audits; implementing hotel sales strategies in the reservation and inventory systems; escalating technical questions related to the reservations and reporting systems to the appropriate support desk in a timely manner; and monitoring compliance with and participation in regional promotions and eChannels.

CANDIDATE PROFILE

Education and Experience

• A degree in a relevant business discipline preferred or demonstration of equivalent work experience

CRITICAL TASKS

Revenue Administrative Duties

• Assist Revenue Managers with the preparation for sales strategy meetings and reporting production business transient and promotion rate loading.

• Assist in the implementation of the hotel sales strategy in the reservation and inventory systems.

• Escalate technical questions related to the reservations and reporting systems to the correct support desk in a timely manner.

• Assist with system diagnostics and audits.

• Monitor compliance with and participation in regional promotions and eChannels.

• Review and report parity issues within the appropriate systems.

• Support the administration and coordination of the departments payroll processes.

Computer Skills

• Use computer systems and software packages to input access modify store or output information.

• Enter and retrieve data from computer systems using a keyboard mouse or trackball.

Stakeholder Relations

• Address Revenue Managers needs in a professional positive way and on time.

• Acts as a liaison when necessary with regional/corporate systems support.

• Inform and/or updates peers on relevant information in a timely manner.

Communication

• Speak to stakeholders and co-workers using clear appropriate and professional language and timely manners.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.

• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.

• Move lift carry pull and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Protect the privacy and security of guests and coworkers.

• Perform other reasonable job duties as requested.

Additional Responsibilities

• Provide support to the Revenue Management organization in the event of leaves paid time off hotel coverage and any additional responsibility assigned by the