Repair HP on HP Operations

Description -

Job Summary

The HP on HP Operations role supports end-to-end warranty and post-sales service operations including operational management performance reporting supply chain coordination customer escalation support process improvement partner management and business analytics. The position drives execution of HP service programs while ensuring operational excellence customer satisfaction quality compliance and continuous process optimization.

This role is responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. The role enhances current business processes and performance metrics by leading regional and global business unit planning teams and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global business unit planning teams.

Responsibilities

• Manage day-to-day HP service operations ensuring execution of repair refurbishment warranty and post-sales support activities.
• Monitor operational performance service levels productivity metrics and customer experience indicators to drive business results.
• Coordinate with cross-functional teams supply chain partners repair vendors and internal stakeholders to ensure seamless service delivery.
• Develop and maintain operational reports dashboards and performance analytics to support business decisions and identify improvement opportunities.
• Support customer escalations root cause analysis and corrective actions to improve service quality and customer satisfaction.
• Drive process improvement standardization and automation initiatives to increase operational efficiency and reduce costs.
• Assist with inventory management logistics coordination material planning and value recovery programs across the service supply chain.
• Ensure compliance with HP operational policies quality standards and business controls while supporting continuous operational excellence.
• Participate in business reviews operational assessments pilot programs and strategic initiatives that support HP service transformation objectives.

Education & Experience Recommended

• Prior experience within HP or a comparable service/repair ecosystem (warranty whole-unit repair or ITAD operations).
• Lean Six Sigma or continuous-improvement certification.
• Familiarity with service/repair ticketing and ERP platforms (e.g. SAP Salesforce Service Cloud or equivalent).
• Experience leading or influencing cross-functional teams without direct authority.

Core Competencies

• Operational rigor and bias for action under time pressure.
• Data-driven decision-making and executive-ready reporting.
• Partner and vendor management with a governance mindset.
• Clear concise communication across technical and business audiences.
• Financial and business acumen tied to operational outcomes.

Preferred Certifications
Project Management Professional (PMP) Certification
Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
Continuous Improvement Process
Data Analysis
Enterprise Resource Planning
Finance
Inventory Control
Inventory Management
Key Performance Indicators (KPIs)
Lean Manufacturing
Material Requirements Planning
Materials Management
Process Improvement
Procurement
Production Planning
Purchasing
SAP Applications
Supply Chain
Supply Chain Analysis
Supply Chain Management
Supply Chain Planning
Warehousing

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
Responds to routine issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal