Renewals Specialist
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Renewal Specialist owns the commercial renewal process beginning120 daysprior to contractexpiration including CPQ Renewal Opportunity management quote creation and forecast accuracy.
While the Renewal Specialist owns renewal execution mechanics pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager(CSM) whoretainschurn accountability for their Book of Business.
The Renewal Specialist ensures:
Contraction rationale is documented in the Renewal Opportunity
Forecast adjustments reflect approved revenue changes
No renewalproceedswithout cross-functional visibility
Accurate andtimelyrecords of renewal activities in CRM and ERP tools (e.g. Salesforce CPQ systems Intacct)
CPQ & Forecast Ownership
This role is fully accountable for:
Activating and managing Renewal Opportunities in Salesforce CPQ
GeneratingaccurateRenewal Quotes
Maintaining forecast precision within 5% variance
Driving on-time renewal completion
Coordinating approvals and exception workflows
Digital/ScaledRenewal Motion
For Digital/Scaled (DST) customers under $50K ARR the Renewal Specialist owns the full renewal lifecycle through an automation-driven model including:
Monitoring automated usage and payment risk signals
Triggeringsaveplays when thresholds are breached
Issuing renewal quotes via CPQ automation
Maintaining forecast ownership for the DST portfolio
Identifygrowth opportunities for Sales
CSM and Account Executive (AE)involvement occurs only whenescalationthresholds are met.
Success Metrics (Refined)
Gross Revenue Retention (GRR) influence
Net Revenue Retention (NRR) influence
Forecast Accuracy (5%)
On-Time Renewal Rate (>95%)
Reduction in Surprise Churn
Reduction in Last-Minute Concessions
DST Renewal Completion Rate
36 yearsexperience inrenewalsmanagement(preferably SaaS renewals)accountmanagementsalesoperations orCustomer Success with commercial responsibility.
Strong experience processing renewals and contract amendments including pricing adjustments and approvals.
Experience supporting Enterprise and/or Mid-Market SaaS accounts
Strongexperience andproficiencywithSalesforcerenewal forecasting contractingworkflowsandSaaS pricing structures (ARR multi-year uplifts).
Demonstrated professionalproficiencyin both verbal and written English to effectively communicate with global customers internal teams and stakeholders across various channels (email chat video phone).
Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.
Analytical mindset with the ability to track and report on key retention and renewal metrics.
Ability to work cross-functionally with multiple teams to drive customer success.
Experience with automation or AI-enabled tools tooptimizeprocesses.
Experience working with subscription-based or recurring revenue models is a plus.
Ability to work a hybrid schedule with three days per week onsite in our Mexico City office.
Flexibility to support U.S. operations including working on select Mexico public holidays based on business and operational needs.
- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!
DYN365 Inc d/b/a Restaurant365 is an equal opportunity employer.
Required Experience:
IC
About Company
R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits.
