Production Support Engineering Lead

At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

• Provide senior cross-skill operational leadership across Tier 0 GPS support bridging mainframe production support practices business analysis stakeholder engagement and service maturity.
• Lead incidents end-to-end and coordinate across technical and business teams.
• Bring mainframe support knowledge together with strong production support practices.
• Translate business impact into clear recovery priorities and stakeholder updates.
• Raise operational maturity through governance documentation controls and measurable stability improvements.

• TSO/ISPF and mainframe support coverage.
• Strong production support practices and operational controls mindset.
• Business analysis mindset and stakeholder leadership.
• Deep HSBC Connect / HSBCnet product knowledge.
• Clear confident English communication for major incidents.
• Stronger operational leadership better cross-team coordination and measurable stability improvements

At Capgemini Engineering we encourage flexibility in how when and where people get their work done allowing a better work-life balance and greater empowerment. They partner with their managers to find an arrangement that works best for their role and their circumstances.

At Capgemini Engineering were always looking ahead. Were part of a team that creates opportunities to achieve valuable change. Change that makes a difference. New connections new technologies new ways to work. Its so energizing.

At Capgemini Engineering we make it easy for you to deepen knowledge and learn new skills while youre still doing the day job.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise Capgemini is trusted by its clients to address the entire breadth of their business needs from strategy and design to operations fueled by the fast evolving and innovative world of cloud data AI connectivity software digital engineering and platforms.

Get the future you want!

At Capgemini Mexico we aim to attract the best talent and are committed to creating a diverse and inclusive work environment so there is no discrimination based on race sex sexual orientation gender identity or expression or any other characteristic of a person. All applications are welcome and will be considered based on merit against the job and/or experience for the position.