Product Implementation Specialist | Integrations

About SpotOn

Were not just building restaurant tech were giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025) based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants bars retail and small businesses by Capterra users

• Awarded Great Places to Work and Built Ins Best Workplaces for multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

Position Objective

The Product Implementation Specialist implements software solutions integrating the companys POS restaurant management and payment platforms with third-party applications including Teamwork (labor management) and Reserve (guest management). Combining technical proficiency project coordination and client communication the Specialist ensures implementations are accurate efficient and timely. This role serves as a key resource within the implementation team providing guidance on best practices troubleshooting issues and collaborating with internal teams to enhance the clients technology ecosystem.

Responsibilities

• Manage full-cycle implementation projects for restaurant clients including setup configuration testing and deployment.

• Implement integrations between POS/restaurant systems and third-party applications including online ordering accounting payroll loyalty CRM or delivery platforms.

• Configure and deploy Teamwork (scheduling payroll tip distribution internal communication) and Reserve (reservations waitlists guest profiles) platforms to meet client needs.

• Lead client onboarding sessions including kickoff calls training and go-live support.

• Perform quality assurance data validation and testing to ensure accurate setups and integrations.

• Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed.

• Maintain accurate records of project activities configurations and client environments.

• Collaborate with internal teams (Sales Product Support Customer Success Engineering) to ensure seamless client experiences.

• Contribute to process improvements integration playbooks and technical documentation.

• Provide guidance and mentoring to junior implementation specialists as applicable.

• Deliver high-quality accurate work and outcomes by consistently adhering to documented processes including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.

• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Strong understanding of POS systems payment processing and restaurant operations.

• Familiarity with software integrations API communication and data mapping between systems.

• Working knowledge of labor management or HR/payroll platforms (e.g. Teamwork HotSchedules 7shifts ADP).

• Basic knowledge of guest management/reservation systems (e.g. Reserve).

• Proficiency with Google Workspace CRM tools (Salesforce HubSpot) and project management software (Jira Slack Asana).

• Excellent organizational communication and client-facing skills.

• Strong problem-solving analytical and troubleshooting abilities.

• Comfortable learning new tools systems and integration methods.

• Experience in customer support onboarding or hospitality technology; exposure to reservations guest management or configuration tasks preferred.

• Experience in software implementation technical support or integrations ideally in SaaS hospitality or fintech; familiarity with POS restaurant operations labor management or API-based integrations preferred.

• Demonstrated success managing client-facing projects collaborating with cross-functional teams and delivering solutions with minimal supervision.

• Prior experience with client training mentoring or peer support is a plus.

Previous Experience

• 2 3 years of professional experience in customer success or related roles.

• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.

• Associate degree in Computer Science Software Development Business Management Hospitality or a related field preferred.

• An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

• Fluent in English and Spanish (written and verbal).

• Additional languages are preferred but not required.

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at .

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Required Experience:

IC