Problem Solver

RESPONSIBILITIES

Lead problem-solving activities (8D Shainin/Red X 5 Why Ishikawa) for customer complaints and internal issues.

Define and implement immediate containment actions (internal customer firewall sorting).

Validate root cause through data analysis testing and correlation studies (leak test CT scan EOL etc.).

Ensure no escape conditions and verify effectiveness of containment actions.

Develop and implement permanent corrective actions (PCA) with cross-functional teams.

Track and ensure closure of 8D reports on time and with customer acceptance.

Perform data analysis and trend monitoring (Pareto recurrence ppm scrap warranty).

Support and challenge manufacturing and engineering teams in process capability improvements.

Lead and participate in Layered Process Audits (LPA) Gemba walks and verification activities.

Validate measurement systems (MSA) and ensure data reliability for decision-making.

Support validation of Special Characteristics and Control Plans updates.

Work closely with APQP Launch and Production teams to prevent recurrence in future programs.

Ensure lessons learned are captured and implemented across similar processes (Read Across).

Participate in customer calls and provide technical justification and responses to escalations.

Support traceability and integration between systems (Leak Test CT Scan EOL Safe Launch).

Ensure compliance with customer-specific requirements (BMW Ford GM Stellantis).

JOB PROFILE & EXPERIENCE

PROFILE

Industrial Mechanical Mechatronics Engineering or similar.

• Proficient in English
• 35 years in Quality or Manufacturing (Automotive Tier 1 preferred)
• Proven experience in problem-solving methodologies (8D Red X Shainin DOE)
• Experience with customer complaints and containment strategies

REINFORCED PROFILE (BMW -ALIGNED)

Technical & Quality Expertise

• Strong knowledge of Core Tools (APQP PPAP FMEA Control Plan MSA SPC)
• Experience with leak detection systems (Helium decay CT Scan) (desirable)
• Data analysis (Excel Minitab or similar)
• Understanding of traceability systems and production flows
• Knowledge of GD&T
• Familiar with IATF 16949 ISO 9001
• SAP (QM) knowledge desirable

Experience with:

• Complex assemblies (preferably cooling systems)
• Measurement systems & MSA
• Capability analysis & statistical tools

Leadership & Customer Management

• Analytical thinking and structured approach
• Strong sense of urgency and ownership
• Effective communication with internal and external customers
• Ability to challenge and influence cross-functional teams
• Leadership without authority

Communication Skills

Clear structured and executive-level communication:

• Written (reports 8Ds summaries)
• Verbal (customer calls escalation meetings)

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