People Operations Manager

Job Description

POSITION OVERVIEW

As PeopleServicesLeaderyoulllead a human-centeredpeople service teamdrivingseamless employee experience while driving improvements across our technology and operations ecosystem. Thisisnttraditional servicemanagementyoullbuild the future of employee experience through systems thinking cross-functional collaboration and innovative service design that goes far beyond conventional supportoperations.

KEY RESPONSIBILITIES

Strategic Leadership & Vision

Demonstrated experience driving a transformation agenda while delivering on BAU requirements with a focus on continually transforming anddigitizingthe function

Experience in leading global business process improvement initiatives including waste elimination development of best practice tools process automation andprovidingstrategic guidance on sustainable controls and communication of improvements

Design and implement service delivery models that prioritize employee outcomes over traditional operational metrics

Collaboratewithotherfunctional leaders to create seamless employee journeys that span technology operations and human touchpoints

Transform traditional support into proactive predictive employee experience delivery

Operational Excellence

Maintain and enhance service delivery standards while implementing new integrated operating models

Design workflows that seamlessly blend humanexpertisewith AI platforms (Moveworks) and case management systems (ServiceNow)

Establish feedback loops that turn employee interactions into systematic improvementsandeliminatefriction.

Drive service metricsaimed atemployee experience outcomes

Team Leadership & Development

Develop team members who combine deep HR domainexpertisewith technology-first mindsets

Create strong working relationships with technology andpeopleoperations teams to enable integrated service delivery

Implement career development programs that prepare team members for advancement

Guide team through transformation from traditional support roles to strategic employee experience contributors

Cross-Functional Integration

Work closely with Experience Technology and Strategic Core Systems teams tooptimizeemployee-facing technology

Coordinate withMexicoHR Operationsfor complex case resolution and knowledge sharing

Providerich qualitative insights to Metrics & Data Intelligence team to inform system-wide improvements

REQUIRED QUALIFICATIONS

Experience & Background

10 yearsof progressive leadership experience in employee services HR operations or customer experience roles

5 yearsmanaging teams of 15 people in complex multi-stakeholder environments

Proventrack recordof transforming traditional service operations into strategic experience-focused capabilities

Experience with integrated technology platforms(ServiceNow Workday AI platforms preferred)

Background in change managementand organizational transformation initiatives

Leadership Capabilities

Systems Thinking:Ability to see connections between human interactions and broader organizational systems

Strategic Vision:Can translate employee needs into systematic improvements across technology and operations

Cross-Functional Influence:Successfully partners across organizational boundaries without direct authority

Innovation Mindset:Drives creative solutions that go beyond traditional service delivery approaches

Cultural Transformation:Builds high-performing teams through periods ofsignificant change

Technical & Analytical Skills

Service Delivery Expertise:Deep understanding of modern service delivery methodologies and employee experience design

Technology Integration:Experience with HRSD platforms AI-powered support tools and workflow automation

Data-Driven Decision Making:Uses analytics and employee feedback to drive continuous improvement

Process Optimization:Proven ability to redesign processes for efficiency and experience outcomes

Communication & Stakeholder Management

Collaborative Leadership:Builds strong relationships across diverse teams and cultural contexts

Change Communication:Effectively communicates vision and progress during transformation periods

PREFERRED QUALIFICATIONS

Background in Technologyimplementations or digital transformation initiatives

Experience with AI/ML platformsand automation in employee service delivery

-This position requires the ability to legally operate motor vehicle on a regular basis

Remember to attach your CV when applying to this vacancy.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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