Operations Manager

The Operations Manager will be responsible for overseeing the day-to-day operations of a leading advertising and creative agency ensuring that projects and integrated marketing campaigns are delivered on time within scope and within budget.

This role will coordinate multidisciplinary teams across Creative Client Services Strategy Production and Project Management while ensuring effective resource allocation workload planning operational efficiency and high-quality project delivery.

The Operations Manager will develop and optimize internal processes workflows and operational standards to improve productivity communication collaboration and accountability across teams. The position will also monitor project profitability resource utilization delivery KPIs timelines and overall operational performance.

The successful candidate will work closely with senior leadership to support operational planning forecasting reporting capacity planning and data-driven decision-making. They will identify operational risks anticipate potential bottlenecks and implement practical and scalable solutions to improve agency performance.

This position is ideal for an experienced operations professional with a strong understanding of advertising creative marketing digital or media agency environments who is comfortable managing multiple priorities and multidisciplinary teams in a fast-paced environment.

Requirements

• Bachelors degree in Business Administration Marketing Communications Industrial Engineering or a related field.
  
• 58 years of professional experience in Operations Project Management Agency Operations or a related function.
  
• Previous experience in Advertising Agencies Creative Agencies Media Agencies Marketing Agencies or Digital Agencies.
  
• Proven experience managing multiple projects and multidisciplinary teams simultaneously.
  
• Strong understanding of agency workflows creative processes production timelines and client service.
  
• Advanced project management skills.
  
• Strong analytical and problem-solving abilities.
  
• Excellent organizational and communication skills.
  
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
  
• Experience with resource planning process optimization operational reporting and performance monitoring.
  
• Ability to coordinate effectively across multiple departments and stakeholders.
  
• Strong attention to detail and results-oriented mindset.
  
• Ability to identify operational challenges and implement effective solutions.
  
• Advanced English is required.
  

Benefits

Net monthly salary of up to MXN $50000 depending on experience.

Performance-based bonus.

Professional development opportunities.

Hybrid work model.

Opportunity to work with internationally recognized brands.

Exposure to large-scale marketing advertising and creative campaigns.

Opportunity to collaborate with multidisciplinary and international teams.

Opportunity to contribute to process improvement and operational excellence within a dynamic creative environment.