Operations Manager Enterprise Operations Software Licensing

Description -

Job Summary

The Operations Manager is the sole operational owner for Enterprise Operations Software Licensing with primary accountability for key strategic partner royalty products. This role manages endtoend operational execution compliance systems administration and crossfunctional coordination to support global software licensing and royalty obligations. The position plays a critical role in ensuring HPs compliance with licensing requirements and minimizing financial exposure.

Key Responsibilities

Compliance & Financial Risk Management

• Download analyze and reconcile two weekly Hardware Compliance Reports (HWCR and MHR) to ensure HP remains compliant with licensing and reporting rules.
• Identify and address compliance gaps understanding that noncompliance results in financial penalties.

Software Licensing Operations

• Create and maintain component part numbers for royaltybearing software in MS4 to support Software Marketing and Bill of Material (BOM) integration.
• Load and maintain accurate royalty costs across MS4 iCost/CCS and WWCOA systems.
• Manage and maintain the software Digital Part Number catalog.
• Comanage software royalty spreadsheets in partnership with the Contract Manager to ensure accuracy audit readiness and alignment with licensing agreements.

Systems & Data Management

• Load and maintain metadata for Client and IoT/Embedded Operating Systems Promotion Codes Digital Attach Office and Digital Attach offerings in WWCOA.
• Load and maintain internal and manufacturing partner site setup within WWCOA and DOC (Digital Operations Center) systems.
• Add or remove Client and IoT software products from HP licenses within the DOC system to enable site ordering.
• Partner with HP IT to support integration testing system enhancements and resolution of WWCOA functionality or data issues.

Systems Administration & Partner Management

• Act as HP Inc. Company Administrator for DOC (Digital Operations Center) and DPC (Device Partner Center) systems.
  • Create user accounts and assign permissions for HP employees and external advertising agencies (DPC only).
  • Distribute daily DPC communications to internal HP teams.
  • Troubleshoot and resolve system access and data issues in collaboration with supplier IT internal HP stakeholders and external partners.

Required Qualifications

• Bachelors degree or equivalent experience in Operations Supply Chain Information Systems Business or a related field.
• Experience supporting software licensing royalties compliance or enterprise operations.
• Strong working knowledge of enterprise systems data management and financial accuracy controls.
• Proven ability to independently manage complex operational workflows and compliancedriven processes.
• Strong analytical problemsolving and crossfunctional communication skills.

Preferred Qualifications

• Experience working directly with licensing programs DOC DPC or WWCOA systems.
• Experience supporting IoT/Embedded or client operating system licensing.
• Prior experience as a system or company administrator for enterprise platforms.

Key Competencies

• Compliance & risk management
• Attention to detail and data accuracy
• Stakeholder collaboration and partner management
• Systems administration

Independent decision making and ownership

Education & Experience Recommended
Four-year or Graduate Degree in Supply Chain Management Manufacturing Engineering Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience preferably in procurement supply chain or a related field.

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal