Operations Director

Operations Director

Senior Leadership Reports to the CEO Remote Central America South America and the Caribbean Full-Time.

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About Us

Founded in late 2018 we are an owner-led group in payments and direct-to-consumer e-commerce. This role sits in our digital operation the engine of the group: an affiliate network a CRM a certified payment platform (PayFac) and high-volume DTC funnels selling health and wellness supplements. The team is roughly 15 fully remote and AI-first in a way most companies only claim: people here do their jobs through Claude agents daily.

And it runs at real scale several thousand orders a day a sale roughly every twenty seconds. Manufacturing and fulfillment live elsewhere in the group with their own teams; this side is entirely digital.

About the Role

The CEO currently runs day-to-day operations himself. This hire takes that over.

You arrive as the company grows: a wave of new hires lands in your first months and you help recruit them onboard them and build them into a team. Much of the operating rulebook has never been written youll be setting policies for the first time not inheriting a binder. This is a build seat not a caretaker seat.

Your Teams

Merchant Operations two administrators running merchant onboarding KYC/KYB

document intake and processor workflows on the payment platform

Risk and Compliance merchant underwriting portfolio monitoring and card-brand

compliance

Media a script writer a production coordinator and a media buyer running an in-house

video-ads program

Partner Sales business development reps recruiting resellers onto the payment platform

(from October)

Engineering led by its own Lead Engineer who runs the engineers and the technical work;

you hold the delivery line commitments deadlines escalations never the technical decisions

How you run it is yours: youll bring the management system youve built and trusted across years of running remote teams deploy it here and sharpen it with AI. One thing is non-negotiable: this is a daily-sync operation people are seen and heard every working day. Remote does not mean absent.

What Youre Held To

Delivery is real and visible commitments made tracked and kept and you know the

moment they arent without the CEO ever asking

The new team lands hires recruited onboarded and productive on policies you wrote

The CEO exits the follow-up business measured from day one: items resolved without

touching his plate versus items routed to him

Quality gates hold nothing launches and no merchant boards without its checks done and

evidenced

Merchants board every week nothing sits in the onboarding queue

Vendor spend is controlled routine spend you decide and log; bigger commitments you

negotiate first and bring one recommendation with the delta for a single yes/no

What Were Looking For

Years of running operational delivery for remote teams and a management system of your

own to show for interviews youll walk us through it: how you structure cadence how you build observability so people actually do their jobs and what youd deploy here

Youve built teams not just run them: recruited onboarded written the policies people operate on

Present and available: you run a daily rhythm and youre in it visible reachable on the

calls. Managing from behind a dashboard is not this job

Daily hands-on Claude (or equivalent) delegate-then-audit style you assign work to AI and

make it find its own errors

Vendor negotiation with receipts: a quote what you got it to the recommendation you wrote

Written-first evidence-first you like the follow-through most managers avoid

Fluent written English 4 hours daily overlap with US Eastern no current company ownership no client base no concurrent employment

Nice to have (learned on the job): payments industry exposure

Wrong applicants to save us both time: certified Scrum Masters and Agile coaches process ceremony is not management and big-company PMO profiles.

Trial and Compensation

Compensation at market rate for your country and experience state your expectation. Milestones are agreed with you in week one starting with what your system will make visible by day 30.