Operations Assistant 21845

Role: Operations Assistant
Priority Location: Latin America (LATAM) or South Africa
Working Hours: Full-Time (Must align with US Pacific Time business hours)
Type of Contract: Independent Contractor / Full-Time
Type of Job: Remote

The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.

About the Company

We are a high-growth for-profit healthcare logistics and managed transportation platform. Our mission is to streamline the global distribution of critical therapeutics diagnostics and medical devices through automated tracking and data consolidation minimizing supply chain delays where every minute counts.

Driven by a fast-paced high-execution environment our founder leads a lean high-performing team of about seven people. As our platform and operations scale rapidly we are hiring a high-caliber right-hand operator to partner directly with executive leadership optimize workflows and keep our business moving at top speed.

About the Role

We are hiring a full-time Operations Assistant to work directly alongside our founder. This is a high-trust high-impact seat: you will own executive communications calendar management and operational follow-through while supporting customer onboarding and managing foundational financial reporting.

This is not a task-taker rolewe are looking for a true operator. You are someone sharp who figures things out independently takes immediate action communicates concisely and acts as a force multiplier for the founder. If you thrive in fast-moving startups and love wearing multiple operational hats this role is for you.

Key Responsibilities

Executive Support & Follow-Through

• Inbox Triage: Manage prioritize and respond to incoming emails on the founders behalf; flag critical issues requiring immediate founder attention.

• Calendar & Coordination: Manage scheduling across multiple time zones coordinate meetings with enterprise customers partners and internal teams and prepare executive meeting briefings.

• Execution & Tracking: Drive post-meeting momentum by sending prompt follow-ups scheduling touchpoints tracking action items and ensuring zero details fall through the cracks.

Customer Onboarding & Operations

• Assist new healthcare and enterprise clients during platform onboarding providing seamless setup support and answering operational questions.

• Serve as a reliable customer-facing point of contact to resolve client inquiries rapidly.

Financial Reporting & Bookkeeping

• Maintain basic bookkeeping records track daily spend and revenue and reconcile financial data.

• Prepare clear concise financial reports and summaries for executive review.

Special Projects & Process Improvement

• Spearhead special projects as business needs evolvefrom building process documentation and configuring internal tech stacks to performing fast-turnaround market research.

Qualifications & Skills

• Experience: 3 years of experience as an Operations Associate Executive Assistant Chief of Staff or similar role directly supporting a founder CEO or senior executive.

• Startup Mindset: Demonstrated ability to thrive in ambiguous fast-moving environments and take end-to-end ownership without hand-holding.

• Financial Literacy: Hands-on experience with basic bookkeeping tracking revenue/expenses and financial reporting.

• Communication: Exceptional written and spoken English skills; clear direct and concise communicator with no vagueness about project statuses or next steps.

• Coachability: Ego-free approach to work; receptive to direct feedback and highly aligned with a hands-on founders rhythm.

• Tech Proficiency: Comfortable with tools like Google Workspace Slack Notion and cloud accounting software (QuickBooks Xero or similar).

• Schedule & Location: Located in Latin America or South Africa with full availability to work live during US Pacific Time (PST) business hours.

Nice to Have

• AI & No-Code Aptitude: Vibe coding abilitycomfortable using AI tools (e.g. Claude Cursor Lovable) or no-code platforms to build simple automations internal scripts or operational fixes.

• Prior experience at an early-stage or venture-backed tech startup.

• Background or familiarity with logistics supply chain healthcare or B2B SaaS operations