Ocean Imports Agent

Scope of Position

Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Ocean Import Area exemplifying  teamwork by supporting pricing and billing peers and complying with all regulations procedures and policies applicable for Ocean Imports and the company overall.

Key Deliverables

Proactively monitor the following key metrics to achieve the expected results:

• Customer Loyalty
  • Customer SOPs updated in a timely manner.
  • Customers approved list updated and complete.
• Operational Performance
  • Complete 52 hours training per year (4.33 per month).
  • OPS/OPA properly follow up.
  • OSD properly follow up.
  • Support billing accuracy: CFIT
  • Edoc timely updates and recordkeeping.
  • Track and Trace Ocean imports files daily.
• Service provider management (SPM)
  • Service provider monitoring.
  • SPM tools and resources usage.
• Data Quality
  • EDI properly usage.
  • EDE timely resolution (Within 5 Calendar Days).
  • District Excellence understanding and execution.
• Security Health and Safety
  • Security Policy.
  • Responsible to inform immediately to the Branchs Health and Safety representative any unsafe condition that could put employees at risk in the workplace environment.
  • Responsible to inform immediately to the Branchs Health and Safety representative any incident or accident regardless if the affected employee does not look hurt.
• Compliance
  • Federal Maritime Commission (FMC).
  • Trade Partners.
  • In bonds.
  • Importer Security Filing (ISF)
• Finance
  • Expeditors credit policy.
  • Service Provider Payments (ACH & Check).
  • Revenue recognition.
  • DAP/DDP Policy (FDS)
  • Incoterms (Prepaid / Collect).

Ocean imports Agent job responsibilities:

• Understand Expeditors policies mission vision and culture.
• Understand Expeditors general procedures and quality expectations (District Excellence).
• Understand the ocean Import process flow per Expeditors Operational Performance Standards (OPS) and always be in the lookout for better practices to improve operational performance efficiency and productivity.
• Ensure accurate and timely data entry into Expeditors system per Operational Performance Standards (OPS).
• Understand and execute in accordance advice the ocean imports departments systems and tools including but not limited to:
  • Ocean import workflow
  • CFIT Import System
  • EDOC electronic library
  • Exp.o customs
  • Exp.o ISF
  • Exp.o GCI
  • All ocean imports automated reports related to OPS OPA shipment processing and shipment status. (Refer to all available reports in AO Imports Automatic Internal Reports)
• Ensure the highest level of customer service per Expeditors Standards.
• Ensure all customers standards operating procedures are in place and updated in Expeditors Customer SOP database and execute accordingly.
• Ensure approved customers list is updated in a timely manner as part of the recognition and set up of new and existing customers.
• Develop a professional relationship with customers ensuring that teamwork their shipments are received on a timely manner showing that we are pickup.
• Keep customers properly and timely informed about the status of their shipments. All customer requirements must be answered within one cases where the request cant be fulfilled customer must be informed within the same period.
• Proactively interaction with all customers providing professional teamwork and/or suggestions to different alternatives that will facilitate shipment processing.
• Proactively interaction with assigned customers broker (internal/external) for a timely competition of applicable customs processes.
• Contribute to maintain good relationships with all internal and external suppliers/service providers (Broker ocean lines trucking companies and others involved).
• Understand and support our service provider management processes and procedures.
• Contribute and maintain a positive teamwork environment working actively as a team and supporting our network (internal/external).
• Proper interaction with operations peers pricing and/or other Expeditors offices (origins gateways etc.).
• Properly escalation of issues to immediate supervisor and/or manager or any other required team with the adequate expertise as example compliance accounting etc.
• pickup. Following all applicable regulations for Expeditors and the US government including but not limited to:
  • Trade compliance
  • Federal Maritime Commission (FMC)
  • In bonds
• Understand FMC rules related to Ocean Import shipments and ensure that all shipments have an approved quote and TLI prior the pickup of cargo at origin.
• Understand and correctly execute our credit policy.
• Protect Ocean imports finances avoiding billing and/or accounting issues (BNP AR AP AJAX etc.) by a correct execution and processing of all shipments.
• Ensure service provider timely payments when needed following our ACH or Check request process
• Complete Expeditors required benchmark and mandatory trainings preferably with topics related to the air imports position 52 hours per year 4.33 hours per month.
• Correct utilization of companys resources.

Qualifications :

To be the most effective in this position we are looking for the following skills and experience:

• 6 months to 1 year of experience in similar position or equivalent combinations of education and experience.
• Effective interpersonal skills including proven abilities to listen comprehend communicate clearly and concisely to obtain positive results.
• Solving problem oriented.
• Pro-active.
• Strong organizational skills
• Good computer skills (Microsoft Office).
• Advance English (Written and spoken).
• Understanding of ocean import process (Preferred).
• Hazardous materials certification (Preferred).

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time