MSOFTPPGrupo Bimbo- Power Apps support specialist TL Mexico

• Serve as the onsite lead for the support team working on the support tickets and enhancements for the applications.
• Be the subject matter expert and thought leader in Power Apps chatbots and Power Automate Desktop driving innovation and best practices.
• Provide innovative ideas to stabilize the customer system.
• Provide training and mentorship to team members and stakeholders fostering a culture of continuous learning and improvement.
• Hands-on solving support tickets and change requests.

• Bachelors degree in computer science Information Technology or a related field.
• 3-8 years of experience in Microsoft Power Platform technologies with strong customer-facing communication skills.
• 3-5 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support roleis highly preferred.
• Customer Engagement experience with Power Platform.
• Familiarity with development: tools language process methods troubleshooting.
• Memory dump tooling and analysis.
• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product.
• Bilingual (Spanish & English) strong verbal and written communication.

• Deep understanding of Power Platform tools including Power Apps Power Automate (Flow) CDS Canvas Apps Data Flow PVA Data Integrator etc.
• Experience in developing and supporting applications on the Power Platform.
• Experience designing and developing integrations between the Power Platform and other systems including third party applications and databases.
• Leadership - handle technically challenging and politically hot customer situations.
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

• Microsoft Power Platform certifications (e.g. PL-100 PL-200 PL-300 PL-400).
• Experience with SharePoint Azure and other Microsoft technologies.

• Leadership - handle technically challenging and politically hot customer situations.
• Excellent spoken and written English communication skills.
• Superior problem solving and troubleshooting skills an ability to use various data collection tools and methodologies to analyze problems and develop solutions.
• Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.
• Outstanding partnering capabilities.
• Ability to drive product/service improvements in core technical focus area.
• Logical and Critical thinking and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.
• Passion for technology and customer support.
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

• Integrate Power Apps with other Microsoft 365 services and third-party applications.
• Ensure data accuracy and integrity within Power Apps and Microsoft Dataverse.
• Availability to work in shifts (approx. 9am-5pm and 3pm to midnight) weekend support at times.
• Self-motivated proactive and a strong team player.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.