Mayordomo (Butler)

At Fairmont Mayakoba we create unforgettable experiences through genuine hospitality personalized attention and a deep understanding of our guests preferences. As a Butler you will play a key role in delivering exceptional seamless and highly personalized service throughout the guest journey ensuring every interaction reflects the luxury standards of Fairmont and Accor.

The Butler is responsible for anticipating guest needs coordinating personalized services and ensuring that every detail of the guest experience is handled with care discretion and professionalism. Through proactive communication and collaboration with other departments the Butler creates memorable moments that exceed expectations and contribute to guest satisfaction and loyalty.

Key Responsibilities

• Deliver personalized anticipatory and intuitive service tailored to each guests preferences and expectations.

• Establish professional and genuine relationships with guests maintaining discretion and confidentiality at all times.

• Proactively communicate with guests before and throughout their stay to understand preferences special requests and individual needs.

• Coordinate arrivals departures in-suite amenities special occasions transportation dining reservations and other personalized experiences.

• Conduct or coordinate suite orientations explaining relevant room features amenities and services to enhance the guest experience.

• Maintain accurate and timely guest preference records service requests and follow-up notes in the designated systems.

• Collaborate seamlessly with Front Office Housekeeping In-Room Dining Concierge Royal Service Spa Food & Beverage and other operational teams.

• Follow up on guest requests promptly ensuring ownership until completion and communicating updates whenever necessary.

• Recognize service recovery opportunities respond empathetically to guest concerns and escalate issues appropriately.

• Maintain the highest standards of grooming professional conduct etiquette and communication.

• Ensure compliance with Fairmont AAA Forbes LQA brand standards and departmental standard operating procedures.

• Identify opportunities to surprise and delight guests through thoughtful gestures and personalized recommendations.

• Protect guest privacy property assets and confidential information while ensuring compliance with safety and security procedures.

• Participate in departmental briefings training sessions and continuous improvement initiatives.

• Perform additional duties as assigned by management to support the smooth operation of the department.

Qualifications :

Qualifications

Experience

• Previous experience in a Butler Guest Relations Concierge Front Office or luxury hospitality position.

• Experience in a luxury hotel or resort is highly desirable.

• Previous experience handling VIP guests and personalized guest services is an advantage.

Technical Skills

• Strong understanding of luxury hospitality service standards and guest experience principles.

• Ability to manage multiple requests and prioritize tasks effectively in a fast-paced environment.

• Familiarity with hotel property management systems and guest preference platforms is an asset.

• Good organizational skills attention to detail and effective follow-up.

• Knowledge of Forbes Travel Guide and LQA standards is an advantage.

Languages

• Advanced English

• Additional languages are considered an asset.

Core Competencies

• Guest-centric mindset and genuine passion for hospitality.

• Strong verbal and written communication skills.

• Proactive intuitive and anticipatory service approach.

• Excellent interpersonal skills and emotional intelligence.

• Professional discretion and ability to handle confidential information.

• Strong teamwork and cross-departmental collaboration.

• Problem-solving skills and sound judgment in service recovery situations.

• Flexibility adaptability and ability to perform under pressure.

• Professional grooming positive attitude and commitment to continuous learning.

Personal Attributes

• Warm approachable and professional demeanor.

• High level of accountability and ownership.

• Detail-oriented with a passion for creating memorable guest experiences.

• Ability to personalize service while respecting individual guest preferences and privacy.

• Commitment to Fairmonts values and Accors culture of hospitality.

Información adicional :

Beneficios para Colaboradores:
Únete a nuestro equipo y disfruta de una amplia gama de beneficios exclusivos para colegas que incluyen upgrades sin costo estancias extendidas tarifas preferenciales en Hoteles Fairmont & Raffles alrededor del mundo descuentos especiales en alimentos bebidas y bienestar así como otros privilegios diseñados para enriquecer tu experiencia.

En Fairmont creemos en cuidar a nuestro equipo asegurando que tu dedicación sea recompensada con beneficios excepcionales. 

Nuestros Valores

Respeto:
Valoramos las necesidades ideas e individualidad de los demás. Tratamos a todos con justicia y dignidad.

Excelencia:
Creamos conexiones genuinas y apreciamos cada oportunidad de hacer que quienes nos rodean se sientan especiales.

Pertenencia:
Celebramos nuestras diferencias. Nos apoyamos mutuamente y siempre permanecemos unidos.

Empoderamiento:
Tenemos la autoridad para tomar iniciativa y anticiparnos a los momentos que crean experiencias inolvidables.

Integridad:
Construimos confianza a través del respeto mutuo y siendo auténticos.

Diversidad e Inclusión
En Fairmont estamos comprometidos con la creación de un entorno inclusivo donde el talento diverso pueda prosperar. Damos la bienvenida a personas de todos los orígenes para puedan ser parte de nuestro equipo.

Remote Work :

No

Employment Type :

Full-time