Manager, Strategy & Transformation

ThisManagerlevelrolewill hold a key position within theCCStrategy&Transformation(S&T)team.This role willbe responsible forplanning and executingassignedprojectsacross our multi-functionalCClocations.The role will involve working globally withCCleadership WBD functionalstakeholdersand other internaland external (e.g.Talent Acquisition Outsource partners)groups.

Your Role Accountabilities

• Plan and execute assigned projectsacross the followingCC S&TGlobalProcesses:e.g.Design and Transition Continuous Improvement Digital AutomationTrainingor Integration responsibilities include:

• Develop a comprehensive execution plan following the relevant Global Processmethodologyand playbook making sure all activities are completed on time and within scope.

• Create plans and documents to outline project expectations scopescheduleand budgetrequirements.

• Participate inmeetings/workshops with executive leadership to develop project scope resource requirements timelines communicationplansandbudgets.

• Keep all parties involved withthe projectupdated on itsprogress.

• Buildrelationshipswith key internal stakeholders andclients.

• Create reports and presentations to keep executive leadership up to date on schedulebudgetandstatus.

• Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues.

• Spot any issues and risks and propose effective solutionsand/or escalateto resolve them swiftly.

• Ensure allprojecttollgatesaremet beforeprojectshutdown.

• Support CC S&Tleadership inGlobal Process Owner activities including development and maintenance in playbooks templatessupportingdocumentationandtraining.

• Support CC S&TleadershipinCustomer Relationship Manageractivities includingdevelopment oftransformation roadmapsandpreparationfor and participation in governancemeetings.

Qualifications & Experience

Experience

• Minimum5years of experience in a large multinational corporation with experience in aback-officesupport function consulting/strategyor BPO/shared services organization

• Experience with large scale high visibility businessprocessor organizational transformation

• Experience managingand supportingprojectsdriving implementation and adoption of automation including machine learningAgentic AIandRPA

• Experiencefacilitatingworkshops

• Experiencechangemanagement processimprovementand operating model design

• Experience in Transformation including roadmap development and implementation

• Experience managingand supportingprojects across multiple global locations

• Successfultrack recordof leading projects and development/delivery of complex solutions

• International experience

Education Professional Training Technical Training or Certification

• Bachelors degree in a related field (e.g. Accounting Business Management Economics Technology Human Resources)

• MBA preferred

Knowledge/Skills

• Strong decision-making and people skills

• Strategic and pragmatic with the ability to carry an idea through execution

• Strong planningorganizationand analytical skills

• Attention to detail and accuracy as well as strong organizational skills

• Results oriented mindset with a drive to achieve objectives

• Strong ability to interact professionally (written and verbal) withCCCustomersand WBDmanagementand staff and outside vendors

• Ability to work in a fast-paced matrixed environment

• Ability to assess and measure impact and to prioritize accordingly

• Proven ability to build confidence and trust with internal and external stakeholders and influence decision making

• Strong project management skills with the ability to proactively manage a variety ofprojects and timelines;demonstrateinitiative resourcefulness and an ability to managemultiple assignments and deliverables

• Demonstrated ability to contribute to a culture of excellence integrity and accountability

• Strong collaborator and team player

• Entertainment industry experience a plus

• Willingness and ability to travel internationally