Manager, Order to Cash

Company Overview

Everygreat storyhas a new beginning.Wereexcited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the worlds most differentiated and complete portfolio of content brands and franchises across television film sports newsstreamingand gaming.Werehome to the worlds best storytellers creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond join us as we step into the next chapter.

The Job

This position exists to support and lead O2C workstreams of Warner Bros. Discovery WBD Advertising Affiliate Distribution TV Distribution Direct-to-ConsumerSubscriptionand several other revenue streams. This person will develop and deliver plans of action with the purpose of driving successful outcomes and effective customer relationships resulting in improved Cash Flow. This role will have managerial responsibilities over a direct team performing tasks including but not limitedto:billing dispute management order management cashreceiptsand application andworkclosely with offshore BPO operations.

This position is responsible for Ad Sales Collections across LATAM including direct management of a team of 6 Analysts driving performance accountability and continuous improvement.

OTC Collections Manager combines deep expertise in accounts receivable and collections with strong analytical capability stakeholder engagement and leadership skills to drive cash flow mitigate risk and ensure operational excellence across a dynamic global organization.

The Daily

• Oversee weekly/monthly billing and collection activities including timeliness of billing resolution.

• Provide managerial support toteamin resolving disputes and chargeback issues with customers and internal stakeholders

• Conduct account reviews for A/R balances and provide updates to management on Account Receivable health status with the intention of improving on Days Sales Outstanding (DSO)

• Provide and manage related AR reporting for KPIs and other performance metrics

• Manage internal and external relationships with key clients along with BPOs

• Collaborate with BPO service provider to organize andmonitorthe use of resourcesto provide high quality and cost effective O2C service delivery

• Manage special projects and analysis asto meet responsibilities andobjectivesof the business

• Lead a team of talented resolvers and analysts through recruitment training coaching and self-empowerment

• Maintain documentation for compliance reporting and audits

The Essentials

• Bachelors degree in Accounting or Financeor related field is preferred

• Fluent in English mandatory

• Minimum 5 years experience in Accounting or Finance

• Experience with project management and leadership

• Experience in Peoplesoft Financials and SAP is

• Experience in the Media Industry and/or Media Sales is preferred

• A working knowledge of Microsoft Office products (Outlook WordPowerpoint)
• Deep knowledge of AR lifecycle (invoicing collections dispute resolution write-offs)
• Strong experience managing: AR aging and delinquency % overdue AR (especially >90 days focus)
• Ability to escalate and resolve delinquent accounts using structured approaches (legal 3rd party collections etc.)
• Dispute identification and resolution
• KPI Management & Performance Tracking / Ability to define action plans
• Business Partnership. Ability to collaborate with: Billing Cash App Sales RevOps Finance etc.
• Experience aligning collections strategy with commercial priorities
• Understanding of: SOX controls / Write-off policies / Audit requirements / Ability to ensure proper documentation approvals and compliance adherence
• Experience working across LATAM and big volume of Customers
• Ability to handle different regulations currencies and customer behaviors
• Ability to lead collections analysts and drive accountability
• Conduct regular team meetings coaching and performance reviews
• Build high-performing teams with clear targets and ownership
• Strong communication skills (negotiation escalation)
• Ability to handle difficult conversations (delinquent customers disputes)
• Strong ability to interpret AR data and trends
• Ability to lead teams through system changes (e.g. SAP automation) and organizational changes (e.g. merger integration)

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit without regard to race color religion national origin gender sexual orientation gender identity or expression age mental or physical disability and genetic information marital status citizenship status military status protected veteran status or any other category protected by law.