Manager, HR Planning & Support

JOB SUMMARY

The Manager Human Resources Planning & Support will report directly to the Sr. Director Human Resources. This managers primary role will be to execute and enhance the Human Resources communications and project management strategy across the Caribbean and Latin America (CALA) region. The responsibilities include planning and executing internal communications maintaining a communications calendar developing executive-level presentations for HR Executives managing and supporting key initiatives and more. Additionally he/she will provide logistics support in key HR meetings and will be responsible for providing project management support to discipline initiatives.

BUSINESS CONTEXT: EXPECTED CONTRIBUTIONS

Internal Communications

• Execute existing communications strategy to continue to raise profile of HR function and drive awareness of key HR priorities and accomplishments.

• Plan create and manage content for a variety of internal communications as requested.

• Maintain calendar of planned and historical content and communications ensuring content submitted by several stakeholders is captured on a weekly basis.

• Compile and maintain stakeholder and audience distribution lists.

• Compile and organize region-wide HR best practices and achievements into a comprehensive reference resource.

• Establish methods to measure the effectiveness of communication efforts set targets track results and improve programs. Manage data collection efforts; assess data and collect feedback to inform strategy development; track performance and recommend solutions to continuously improve communications performance.

• Autonomously develop graphically engaging concise and interactive visual presentations for the discipline. Must be able to organize information effectively and convey data through graphic elements such as charts graphs maps tables and text.

• End-to-end management and execution of regularly scheduled webinars through Microsoft Teams i.e. creation of event execution registration pages Q&A etc.

• Provide logistics and planning support in meetings. Responsibilities include creation and distribution of agenda items managing meeting stakeholders ensuring meeting effectiveness taking notes that are an accurate record of decisions & discussions writing action items with responsibilities & ownership following-up/distributing minutes/actions to all participants post-meeting reviewing and tracking action items from prior meetings in next meetings etc.

Project Management

• Support discipline to manage and track projects to ensure timely launches and successful completion of key milestones.

• Support HR leaders in planning defining deliverables measuring outcomes developing metrics timelines communications and key milestones on discipline priorities and key initiatives.

• Provide processes and communications that create accountability with project team and drive results.

• Operate in a matrix organization partnering with resources to achieve results through others leveraging influence without authority.

• Prepare and ensure communications with all project stakeholders and impacted audience are smooth and timely e.g. regular project updates shared resources & communication channels among stakeholders during planning deployment and sustainment phases.

• Utilize support and update different tools and vehicles (e.g. Project Management and implementation templates Land It Planner etc.) to support management and planning of different initiatives through task status tracking progress reports etc

CANDIDATE PROFILE

EDUCATION:

• Bachelors degree in an appropriate field with a graduate level preferred

Requirements:

• 3 years of relevant experience

• Experience in a role as an HR and /or Project Specialist preferred

• Experience in the hotel industry preferred

• Native-level English language skills required

• Fluency in Spanish required Portuguese a plus

SKILLS AND ATTRIBUTES:

• Excellent written and verbal communication skills including extremely strong writing editing design and proofreading abilities.

• Expert Microsoft Office application knowledge especially PowerPoint and Excel; highly developed communication and presentation skills.

• Superior attention to detail

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Ability to synthesize and interpret information and communicate actionable insights.

• Solid organizational and analytical skills for planning coordinating and monitoring implementations

• Go-getter energetic with an eye toward project and process improvements

• Global mindset international communication experience has worked with diverse teams and cultures preferred.

• Proven project management skills with the ability to manage multiple projects (from concept to product delivery) set priorities and manage vendors internal staff and stakeholders.

• Ability to collaborate and build consensus among multiple stakeholders and maintain and grow relationships with internal partners.

• Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

• Strong process skills must be able to establish convey and systematically administer work processes across a diverse group of internal stakeholders.

• Negotiate issues resolution with key stakeholders including senior leaders

• Thrives in a fast-paced environment with multiple priorities; high sense of accountability for projects