Manager, EV Client Success

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

The Manager Mexico EV Client Engagement owns commercial execution and customer outcomes for Mexico EV and energy customers driving pipeline progression deal execution and expansion in-market. The role translates global GTM strategy into Mexico-specific plays orchestrates cross-functional resources to win and deliver complex solutions and provides structured market and customer feedback to inform product and portfolio priorities.

Pipeline & Deal Orchestration

Own Mexico pipeline performance across the funnel (lead-to-close) including deal strategy pursuit plans and governance cadence.

Partner with Sales/AEs/BD on opportunity qualification value articulation and executive alignment; remove friction to improve deal velocity and win rate. Drive disciplined forecasting pipeline hygiene and prioritization aligned to business goals and capacity.

Coordinate internal SMEs to shape solutions and proposals for complex Mexico opportunities.

Account Outcomes Expansion & Retention

Lead account planning for top Mexico customers: multi-year roadmaps expansion hypotheses and cross-functional action plans.

Run customer governance (QBRs/steerco) to manage outcomes risks and stakeholder alignment; protect renewals and expansion.

Partner with delivery/support functions to resolve escalations and improve customer health.

Identify and execute expansion motions based on usage signals customer needs and product readiness.

Mexico GTM Localization & Cross-Functional Alignment

Operationalize global GTM playbooks locally by tailoring messaging packaging and deal mechanics to Mexico buyer dynamics.

Align with Product Localization and global Product on roadmap sequencing and launch timing that impacts Mexico commercial outcomes.

Duties

Partner with Commercial Enablement to ensure sellers are trained equipped and using consistent processes and assets.

Collaborate with Finance/Legal as needed to structure deals manage risk and ensure contract readiness.

Market Intelligence & Executive Communication

Provide structured voice-of-customer competitive insights and market learnings to global Strategy Product and GTM leaders.

Deliver executive-ready updates on Mexico performance key accounts risks and inflection points.

Define and track success metrics for Mexico commercial outcomes and communicate progress against targets

Education and Experience

Bachelors degree in business economics engineering or related field; MBA or equivalent is a plus.

7 years of experience in client engagement sales strategy/operations consulting corporate strategy or solution sales; energy/EV preferred.

Demonstrated success driving complex multi-stakeholder deals and managing senior customer relationships.

Strong track record of cross-functional leadership without formal authority including coordinating Product Finance Legal and delivery teams.

Fluency in Spanish and professional proficiency in English required.

Knowledge and Competencies

Commercial judgment and structured problem-solving; translates strategy into actionable pursuit and account plans.

Excellent executive communication and stakeholder management; credible with C-suite clients and internal leadership.

Whats in it for You

At Element we recognize our teams efforts with a competitive compensation package and benefits that go beyond legal requirements:

Competitive base salary

Annual bonus

Savings fund and savings account

Retirement plan with company contribution

Grocery and restaurant vouchers

Support for sports activities

Additionally we offer non-monetary benefits that enhance your quality of life serve the needs of you and your family and foster a culture of wellness: medical and life insurance flexible schedules a hybrid work model and free parking.

We are a culture of innovation empowerment decision-making and accountability.

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call.