Manager, Administrative Coordinator Program

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator teama centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders.

What youll do

As the Administrative Coordinator program and team grow youll find ways to successfully build processes and systems for scale manage hiring practices that maintain the Stripe talent bar and manage individual contributors across multiple regions. Additionally youll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. Youll report to and partner closely with the ABP Program Manager and support operational efforts programming and processes for the global ABP Program including operating cadence rhythm of business and documentation.

Responsibilities

• Manage and lead a team of Administrative Coordinators
• Maintain an understanding of team workload and bandwidth
• Develop and maintain adherence to the scope of the program and ensure individuals are set up for success
• Maintain an understanding of team and individual performance and quality of support
• Develop and maintain program documentation and guidelines
• Provide regular and frequent feedback and coaching to individual team members
• Address program escalations feedback and concerns
• Develop strong executive peer and stakeholder relationships maintaining effective communication channels and influencing without authority
• Manage the headcount and capacity planning process in partnership with the ABP Program Manager
• Manage the onboarding and training (and associated logistics) for new Administrative Coordinators
• Serve as an expert on Stripe- and ABP-related policies and guidelines (e.g. travel and expenses) and enforce with the teamprovide guidance and expectations around administrative best practices tools and processes
• Identify and solve large-scale ambiguous and complex problems with company- and org-wide impact and drive org-wide strategic improvements
• Drive key changes to programs to achieve future-state objectives including processes documentation measurement etc.
• Draft and distribute comms across the ABP Team and to key stakeholders
• Ideate and implement process improvements for the global ABP Program
• Drive efficiency through simplification automation and continuous improvement of systems processes and ways of working
• Contribute to strategic planning and roadmapping for the global ABP Program
• Support existing tools processes templates playbooks and knowledge management efforts
• Exhibit excellent judgment on sensitive and cross-functional issues building collaboration between leaders sub-teams and the larger organization

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• Experience managing stakeholders and influencing critical client relationships
• Experience in headcount planning and hiring practices
• Experience in project and program management
• Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role

Preferred qualifications

• Experience managing or leading individuals or a small team
• Experience in managing global programs
• Experience mentoring growing and developing individual contributors
• Experience managing bandwidth and balancing workloads of multiple individuals