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Level 2 Tax & Accounting Support Specialist

Job Location:

Mexico City - Mexico

Monthly Salary: Not provided by the employer

Posted: 9 October 2026 (15 days ago)

Application Deadline: 6 January 2027

Vacancies: 1 Vacancy

Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))

Apply here: Overview

Required coverage window: 8:00 AM8:00 PM Eastern Time (ET)
Individual schedules will be staggered to provide coverage during US business hours.
Ability to work shifts that overlap with US business hours is required.
Specific shifts and weekly schedules will be finalized with the client.

Provide specialized Level 2 support for complex US customer accounting tax bookkeeping and payroll inquiries.
Investigate and resolve escalated and directly assigned accounting and tax support tickets.
Review and troubleshoot bookkeeping discrepancies reconciliations and accounting transactions.
Assist customers with:
Support payroll questions setup processing issues and troubleshooting.
Communicate technical findings clearly and professionally through Zendesk email-style ticket responses and scheduled phone support.
Independently investigate issues identify root causes and coordinate with internal specialists when necessary.
Document resolutions and maintain accurate customer records.
Identify recurring issues and opportunities to improve workflows and knowledge resources.
Adapt to new internal systems as the client transitions away from Zendesk.
Learn and work effectively with proprietary platforms and AI-assisted workflows.

Demonstrated professional accounting experience ideally with exposure to US accounting and taxation.
Strong working knowledge of:
Prior experience handling complex tax and accounting inquiries tax notices and customer-facing financial support.
Excellent written and verbal English communication.
Strong:
Ability to explain complex accounting and tax topics to nontechnical customers.
Comfortable working in a fast-paced technology-driven environment with evolving workflows.
Ability to learn new systems including proprietary platforms and AI-assisted workflows.

Certified Public Accountant (CPA) strongly preferred.
Enrolled Agent (EA) certification highly desirable particularly for candidates with US tax experience.
Background in a Big Four accounting firm established accounting practice or comparable professional accounting environment.
QuickBooks certification or experience.
International CPA credentials may be considered provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

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