Lead Enterprise Architect

We are seeking a ServiceNow Architect to lead the design governance and evolution of the ServiceNow platform. This role serves as the technical authority and strategic owner of the platform ensuring all solutions are scalable secure and aligned with business priorities.
The ServiceNow Architect will play a critical role in post-go-live stabilization platform governance and long-term roadmap execution ensuring ServiceNow becomes a scalable enterprise-grade system of record for IT and business workflows.
This role partners with business leaders IT teams and developers to define architecture standards guide implementations and drive continuous platform maturity and automation.

JOB DUTIES:

Platform Architecture & Strategy

• Define and own the end-to-end ServiceNow architecture across all modules and integrations.
• Develop and maintain a multi-year platform roadmap aligned to ITSM maturity automation goals and business priorities.
• Lead the transition from initial implementation to a governed scalable platform operating model.
• Ensure the platform is optimized for performance scalability and long-term sustainability.
• Evaluate and recommend new ServiceNow capabilities and innovations to drive value.

Solution Design

• Design end-to-end ServiceNow solutions for complex business and operational requirements.
• Create high-level and detailed architecture designs including:
• Workflow automation
• Data model and CMDB structure
• Integration patterns
• Translate business needs into scalable technical solutions and blueprints.
• Ensure designs align with best practices and minimize technical debt.

Governance & Platform Standards

• Establish and enforce ServiceNow governance standards and architectural guardrails.
• Define and implement:
  oDevelopment standards
  oIntegration frameworks
  oData and CMDB governance models
• Lead architecture review processes (design authority)
• Ensure compliance with enterprise architecture security and regulatory requirements

Post-Go-Live Stabilization & Platform Maturity

• Lead post-go-live stabilization and governance model implementation.
• Define architecture supporting:
  oSLA-driven ITSM processes
  oIncident Problem and Change process standardization
  oMajor Incident (Sev 1 and 2) improvements
• Establish a structured operating model for ServiceNow delivery and support
• Identify and remediate platform inefficiencies technical debt and process gaps.
  

Automation & Continuous Improvement

• Drive architecture for workflow automation and process optimization initiatives.
• Define reusable patterns to increase automation and reduce manual effort.
• Enable capabilities such as:
  oSelf-service
  oKnowledge-driven support
  oProactive problem management
• Align platform initiatives to improve service reliability SLA performance and user experience.
  

Integration & Enterprise Alignment

• Define and lead integration strategy between ServiceNow and enterprise systems
• Drive integration expansion roadmap across key platforms (e.g. HR Systems identity endpoint management tools)
• Ensure scalable secure and reliable data flows across systems.
• Collaborate with enterprise architecture infrastructure security and data teams.

Technical Leadership & Team Enablement

• Provide technical leadership and direction to developers administrators and platform teams.
• Mentor team members and elevate overall platform capability.
• Review and approve solution designs and technical implementations.
• Help establish a high-performing internally owned ServiceNow capability
• Delivery Oversight & Lifecycle Management
• Oversee architecture across the full lifecycle:
  oRequirements Design Build Deploy Optimize
• Support large-scale implementations upgrades and platform changes.
• Define release management upgrade and regression strategies.
• Ensure platform stability during periods of change and growth.

Stakeholder Engagement

• Act as a trusted advisor to IT leadership and business stakeholders
• Facilitate architecture workshops and design discussions
• Translate complex technical decisions into business impact
• Align technical delivery with business goals and operational priorities

YOU MUST HAVE:

Experience

• 5-10 years of IT experience with 5 years on the ServiceNow platform
• Proven experience designing and implementing enterprise-scale ServiceNow solutions
• Prior role as a Senior Developer Lead Engineer or Architect
  

Technical Skills

• Deep expertise in:
  oServiceNow platform architecture and data model
  oITSM (required) with additional modules (ITOM HRSD CSM GRC) preferred
• Strong experience with:
  oIntegration design (REST SOAP APIs)
  oWorkflow automation and process design
  oCMDB and data architecture
• Strong understanding of:
  oPlatform scalability and performance
  oSecurity architecture and access controls
  oUpgrade and release management

Soft Skills

• Strong leadership and decision-making capability
• Excellent communication across technical and executive audiences
• Ability to influence stakeholders and drive alignment
• Strategic mindset with strong problem-solving ability
• Ability to balance short-term delivery with long-term platform integrity
  

WE VALUE:

• Significant experience in cloud software development: designing developing and debugging scalable solutions
• Experience leading scrum teams or Software Architecture development
• Solid understanding of software development fundamentals
• Experience with contemporary development tools such as Git continuous integration and automated testing frameworks
• Significant working knowledge of management tools such as SharePoint Jira Rally and Clarity PPM
• Experience working in DevOps model
• Passion for new technologies and innovation
• Conveys specific observable and/or measurable expectations for each assignment and verifies understanding and agreement on deliverables and timeframes

WHATS IN IT FOR YOU:

• Benefits that go beyond Mexican labor law ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
• Access to cutting-edge tools resources and a supportive team to help you excel.
• The chance to work with a global innovative company shaping the future in its industry.

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