IT Project Manager

Who Are We

Keenfolks is a Marketing Transformation Partner that operates as both a marketing agency and a technology company. Some engagements look like classic marketing transformation content systems brand campaigns creative production at scale. Others are genuine technology builds BI platforms on AWS Redshift custom data pipelines AI agent orchestration (Claude GPT Perplexity working together) automated content-generation stacks. We work with leading global brands including Mars Reckitt Nestlé Coca-Cola and Diageo.

Role Overview

This role owns day-to-day IT delivery for one of Keenfolks long-term enterprise client engagements Reckitt run as an ongoing managed-services relationship against a defined monthly scope of hours and deliverables. Youll sit between the clients business and IT/technology stakeholders and our technical delivery team responsible for keeping execution on scope on budget and on schedule. This is a hands-on delivery role for someone who thrives on structure ownership and steady account partnership not a one-off project sprint.

Key Responsibilities

Delivery & Execution

• Own end-to-end delivery of the engagement keeping work aligned with the agreed scope monthly hours and budget.
• Track and report team utilization and burn against contracted capacity supporting account reporting.
• Identify scope creep resourcing gaps and delivery risks proactively and escalate with clear options.
• Drive internal coordination across data/analytics IT/technology and strategy teams supporting the account.
• Demonstrate strong English communication skills at a C1 level both written and spoken with the ability to lead client meetings present project updates discuss technical topics manage difficult conversations and communicate effectively with senior stakeholders.

Team & Agile Delivery

• Coordinate a cross-functional technical delivery team (developers tech leads and data analysts) assigning work unblocking issues and keeping sprints and roadmaps on track.
• Run Agile ceremonies (sprint planning standups retrospectives) and maintain current documentation: backlogs status reports and an account knowledge base.
• Manage transitions when staffing or scope changes onboarding new team members and transferring institutional knowledge to protect continuity.
• Manage team capacity and resource allocation ensuring the right technical profiles are assigned to each workstream and that capacity is effectively planned against project demand priorities timelines and budgets.
• Monitor team utilization workload availability and capacity requirements proactively identifying resource constraints risks and staffing needs.
• Own project and capacity reporting providing clear visibility into delivery status resource utilization timelines risks dependencies financials and overall project health.
• Establish and maintain IT project governance including planning milestones RAID tracking status reporting stakeholder alignment and follow-up on action items.

Client & Account Partnership

• Act as the primary day-to-day point of contact for client stakeholders across both business and IT/technology functions managing expectations and surfacing risks early.
• Partner with account leadership on renewals scope changes and new proposals.
• Develop and maintain executive-ready status reports dashboards and project performance updates for both internal leadership and client stakeholders.

Qualifications

• 6 years of experience in IT project management
• Project/program management experience in a digital IT consulting or agency environment ideally on large or enterprise accounts.
• Experience working with D2C platforms content platforms loyalty programs and platform analytics.
• Direct experience running ongoing managed-services or IT support engagements (recurring scope and hours) not only one-off project delivery.
• Strong stakeholder management skills comfortable with both business sponsors and technical/IT teams.
• Working knowledge of Agile/Scrum; familiarity with Azure DevOps.
• Comfortable working with clients based in the USA across time zones with distributed teams.
• Bachelors degree in Business Engineering IT or a related field (Masters a plus).
• PMP PRINCE2 or Agile certification is a plus.

What We Offer

• Competitive salary and benefits package
• Hybrid work arrangement (2 days in the office 3 days remote)
• Direct mentorship and learning opportunities from senior leadership
• Exposure to cutting-edge AI technology and innovative marketing solutions
• Collaborative fast-paced environment with growth potential
• Professional development support and career advancement opportunities
• Free lunch on office days
• Free Friday afternoons
• Work from anywhere for 14 days/year
• 23 vacation days 2 personal days
• Birthday day off to celebrate your day

Your Attitude

At Keenfolks we believe innovation requires vulnerability taking calculated risks and never settling for just being good. We recognize and reward change-makers who are experimental in their approach. If youre an innovator with an entrepreneurial mindset we want to connect with you.

Diversity Matters

Keenfolks is an equal opportunity employer. We believe in true equality for all and through our culture corporate social responsibility and day-to-day activities we strive to have a positive impact on todays society.