IT End User Services Analyst
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Liderar el sitio y ser responsable de la operación de los sistemas de información a nivel local.
- Proporcionar guía en proyectos tecnológicos locales evaluando opciones técnicas tiempos alcance y costos.
- Administrar la infraestructura de voz y datos del sitio.
- Garantizar el óptimo funcionamiento del cuarto de cómputo y los equipos alojados mediante mantenimiento y configuraciones adecuadas.
- Configurar administrar y dar mantenimiento a los servidores.
- Coordinar la implementación de software de ingeniería en conjunto con equipos de soporte globales.
- Brindar soporte de segundo nivel a usuarios para incidentes que requieren resolución local.
- Atender tickets e incidencias vía teléfono correo o plataformas digitales asegurando seguimiento y correcta gestión.
- Apoyar implementaciones de proyectos globales de TI y ejecutar actividades asignadas.
- Colaborar con equipos globales para la resolución de problemas tecnológicos.
- Instalar y configurar hardware y software conforme a políticas corporativas.
- Garantizar la satisfacción del usuario mediante atención eficiente documentación y seguimiento adecuado.
- Liderar programas de renovación de equipos (PC refresh) y reemplazos de emergencia.
- Mantener la confidencialidad de la información en todo momento.
- Gestionar activos de TI y controlar inventario de equipos de usuario final.
- Mantener informado al líder de TI LATAM sobre el estado de la infraestructura local.
- Apoyar al equipo de Platform Services en la operación de respaldos conforme a políticas corporativas.
- Atender responsabilidades adicionales asignadas por liderazgo regional.
- Apoyar en instalaciones de cableado para redes y servicios de telefonía cuando sea necesario.
THE VERTIV OPPORTUNITY
The successful candidate will embrace Vertivs Core Principles & Behaviors to help execute our Strategic Priorities.
Our Core Principles: Safety Integrity Respect Teamwork Inclusion
Our Strategic Priorities
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
Vertiv Behaviors
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware software analytics and ongoing services to enable its customers vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing todays data centers communication networks and commercial and industrial facilities with a portfolio of power cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville Ohio USA Vertiv employs around 34000 people and does business in more than 130 countries. Visit to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using
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Required Experience:
IC
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
