Inside Sales Representative I

Supports strategic EMS customers by driving customer responsiveness opportunity management operational execution and cross-functional coordination. Serves as an extension of the account management team ensuring timely follow-up on customer requests project milestones supply chain activities and business operations. Success in this role requires strong discipline ownership prioritization skills and the ability to distinguish what is strategically important from what is merely urgent.

• Support assigned EMS accounts in partnership with Account Managers.
• Provide timely and professional responses to customer inquiries and requests.
• Track customer opportunities projects samples and key milestones through production.
• Coordinate activities across Sales Customer Service Supply Chain Operations and Product Teams.
• Manage sample requests demand-related escalations and customer follow-up actions.
• Support Product Change Notifications (PCNs) End-of-Life (EOL) notices and lifecycle management activities.
• Maintain CRM records account activity tracking and business reporting.
• Escalate customer issues and execution risks appropriately.
• Drive action-item closure and ensure commitments are completed on time.
• Participate in customer meetings business reviews and account planning activities.

• Bachelors degree in Business Engineering Supply Chain Marketing Finance or related field.
• 0 to 2 years of experience in sales support customer service operations supply chain or related business functions.
• Fluent in English and Spanish.
• Strong organizational communication and analytical skills.
• Proficiency with Microsoft Office applications especially Excel PowerPoint and Outlook.

• Experience in technology electronics manufacturing semiconductor or EMS environments.
• Familiarity with Salesforce or CRM tools.
• Exposure to supply chain demand management or customer operations processes.

• Customer Focus
• Ownership & Accountability
• Time Management
• Prioritization & Judgment
• Responsiveness
• Cross-Functional Collaboration
• Attention to Detail
• Execution Discipline
• Learning Agility

A highly organized and responsive early-career professional who demonstrates strong follow-through exceptional prioritization skills and the discipline to manage multiple activities simultaneously while supporting NXPs strategic EMS partners. This position is designed as a development path toward future Account Management and Strategic Sales leadership roles.

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