Index Client Service Analyst

We are currently seeking an experienced Index Client Service Specialist to join our Client Coverage organization in Monterrey.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology usage interpretational and technical questions on MSCIs benchmark products.

The Index CS Specialist will strive to become a product and client type expert within the CS group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts.

Client contact is primarily via telephone and email but occasional traveling may be required for on-site presentations or training.

• Key contributor to growth by achieving high client retention rates and increasing productivity
• Understand clients investment process needs and use cases to provide premium service to assigned accounts.
• Develop an in-depth knowledge of the benchmark data processing within each team of the covered clients
• Gather information on how competitors data flows within the various teams of assigned clients
• Communicate client data management process and use case within the organization
• Responsible for delivering client education and product training
• Answer detailed client inquiries about MSCI products and methodology
• Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client hence contributing directly to up-selling and cross-selling opportunities
• Work closely with account managers and sales support teams during product implementation and on boarding of new clients.

• Undergraduate degree in finance economics statistics mathematics or similar field.
• Excellent English communication skills (verbal and written).
• CFA MBA or equivalent degrees is a plus.
• Minimum of 2 years experience in Financial Services.
• Deep understanding of international financial institutions and global financial markets.
• A self starter and highly motivated ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight short-term deadlines.
• Teamwork ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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• MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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