Incident & Stakeholder Manager (Bilingual)
Job Location:
Aguascalientes - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Own major incident communications and stakeholder alignment during high-pressure service events ensuring timelines owners actions and next updates are explicit in Spanish and English
Key Responsibilities
- Manage major incident communications timelines and stakeholder updates.
- Coordinate business and technology stakeholders during customer-impacting incidents.
- Support regional business engagement and escalation management.
- Ensure decision points action owners and next-update timings are clearly captured.
- Spanish and English fluency.
- Strong stakeholder management and incident communications.
- Confidence coordinating business and technology teams during major incidents.
- Escalation management and executive-facing communication.
- Ability to keep teams aligned under pressure.
- Expected Outcome:Predictable incident communications faster decision-making and calmer recoveries
- Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability inclusion and digital equity. Contribute to building a better future for people planet and society.
Work Modality Options: Choose between remote hybrid or on-site work depending on project needs and personal preferences. Offices available in CDMX GDL AGS.
Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. We imagine the future of organizations and make it real with AI technology and people. With our strong heritage of nearly 60 years we are a responsible and diverse group of over 420000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem leveraging our capabilities across strategy technology design engineering and business operations.
At Capgemini Mexico we aim to attract the best talent and are committed to creating a diverse and inclusive work environment so there is no discrimination based on race sex sexual orientation gender identity or expression or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.
Required Experience:
Manager
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
