Incident Manager
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.
We are currently partnering with a rapidly growing automation-led powerhouse that serves 31 Fortune 500 companies across the financial healthcare and manufacturing sectors. With a global workforce of over 32000 employees and a presence in 28 countries our client is a titan of digital transformation. Their Automate Everything Cloudify Everything strategy ensures you will be working at the absolute forefront of AI-driven automation and cloud solutions.
This is your chance to thrive in a Customer Success First and Always environment that prizes continuous learning and radical ownership. You will collaborate within an international network of expertise across 39 delivery centers worldwide gaining exposure to complex engineering challenges that redefine industrial standards. If you are a driven professional looking for a dynamic forward-thinking workplace where your growth is the priority this is where you belong.
We are currently searching for a Incident Manager:
Client Overview
Our Client is seeking a dedicated professional to manage critical technology incidents and drive process improvements across their organization.
The Challenge (Responsibilities)
- Communicate with technology teams and business partners at all levels regarding new/existing processes incident (INC) notifications and capacity planning.
- Manage coordinate and test Disaster Recovery (DR) plans.
- Create reports and analyze incident change and problem tickets to identify trends and potential process improvements.
- Participate actively in our evolving Agile process transformation as an Availability/Process Team member.
Your Profile (Requirements)
- College or University degree and/or relevant proven work experience.
- Financial Services Industry experience.
- Knowledge and application of the ITIL methodology.
- Knowledge of the Service-Now ticketing system.
- Strong organizational analytical active listening and problem-solving skills.
- Entrepreneurial mind-set with the ability to work independently yet collaboratively in a team environment while adapting well to change.
- Strong proficiency with Microsoft Office applications/tools (Word Excel PowerPoint SharePoint Visio).
- Capable of creating and presenting system availability data in Excel and PowerPoint (e.g. Pivot Tables Pivot Charts PowerPoint graph analysis).
- High-Performance Mindset: Resilience emotional intelligence and a focus on agile delivery.
- Technologist DNA: A deep understanding of the difference between coding and engineering.
Desired
- Familiarity with cloud-native foundations or AI coding assistants.
Languages
- Advanced Oral English: For seamless collaboration with global teams.
- Advanced Spanish.
Special Notes
- This is a highly collaborative role requiring excellent verbal and written communication.
Work Arrangement
We value flexibility to support your lifestyle. This position is available as:
- Remote
If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page: Requirements:
Incident Management Service-Now ITIL Agile Excel
