In-Store Service Project Associate

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

In-Store Service (ISS) Project Associate

Americas Mexico & LATAM

Retail Excellence - Americas Mexico City Mexico Full-Time

Role Summary

The ISS Project Associate is a ground-level execution role responsible for supporting the build-out and day-to-day management of SharkNinjas in-store service programs across Mexico and LATAM. Working closely with the Retail Services Project Manager (US) this role will help establish retail execution standards coordinate with 3PL vendors and ensure that in-store programs are delivered on time on budget and at the quality level SharkNinja demands.

This is an in-country role designed to provide real visibility into whats happening on the groundidentifying actual needs building local vendor relationships and creating the operational foundation for scalable retail execution across the region. Rather than managing from a distance this role ensures SharkNinja is in the weeds where it matters most during a critical phase of LATAM expansion.

Mission

Support the execution and scaling of SharkNinjas in-store service programs in Mexico and LATAM by providing on-the-ground coordination vendor management and operational supportensuring that the retail experience meets the same standards of quality and consistency established in the US.

Why This Role Exists

As SharkNinja expands its retail presence across Mexico and LATAM in-store execution cannot be effectively managed solely from the US. The nuances of local retail environmentsvendor landscapes labor markets retailer expectations and operational logisticsrequire someone embedded in the region. This role provides the in-country presence needed to understand what LATAM actually requires rather than assuming US models translate directly. It is intentionally scoped at the associate level to prioritize learning and discovery during this phase with a clear path to grow as the region scales.

Key Outcomes (First 12 Months)

• Local 3PL vendor relationships established and onboarded for Mexico retail execution
• In-store service playbook adapted for Mexico marketreflecting local retail realities not US assumptions
• Reliable on-the-ground reporting on store conditions merchandising compliance and program quality
• Smooth coordination between Mexico field operations and US-based Retail Services PM
• Foundation built for scaling ISS programs into additional LATAM markets in Year 2
• Clear documentation of regional needs gaps and opportunities to inform future investment decisions

Core Responsibilities

Field Execution & Coordination

• Support the coordination and execution of in-store service projects across Mexico retail locations
• Conduct regular store visits to assess merchandising compliance display quality and brand ambassador performance
• Serve as the local point of contact for 3PL partners field labor agencies and retail store teams
• Track and report on project timelines deliverables and field issuesescalating risks proactively
• Coordinate logistics for retail buildouts shop-in-shop installations and merchandising refreshes

Vendor & Partner Management

• Help identify vet and onboard local 3PL vendors and field service providers
• Monitor vendor performance against established KPIs and compliance standards
• Gather and document vendor pricing capabilities and service quality to inform vendor selection decisions
• Build strong working relationships with local retail partners and store-level contacts

Reporting & Regional Intelligence

• Provide regular status updates on active projects vendor performance and field conditions to the US-based Retail Services PM
• Document local market insightsretailer expectations labor dynamics logistical constraintsthat inform how SharkNinja adapts its execution model for LATAM
• Support data entry and tracking in Airtable and project management systems to maintain visibility across regions
• Assist with cost tracking and budget reconciliation for Mexico-based programs

Qualifications

Required

• Bachelors degree in Business Marketing Operations or related field
• 35 years of experience in retail operations field execution merchandising or project coordination
• Based in or willing to relocate to Mexico City
• Fluent in Spanish and English (written and spoken)
• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously
• Comfortable with regular travel within Mexico (and eventually broader LATAM markets)
• Proficiency in Microsoft Office; familiarity with project management or CRM tools
• Self-starter mentalityable to work independently with limited direct supervision in a fast-paced environment

Preferred

• Experience working with 3PL vendors field labor agencies or retail service providers
• Familiarity with Airtable or similar workflow/database platforms
• Background in Consumer electronics CPG consumer electronics or retail merchandising
• Experience coordinating across US and LATAM teams or multinational environments
• Understanding of Mexicos retail landscape (Liverpool Costco Mexico Coppel Sears Mexico etc.)

Key Stakeholders

• Retail Services Project Manager US (Christopher Do)
• Director Global Retail Excellence
• Mexico and LATAM Sales Leadership
• 3PL vendors and field service agencies (Mexico/LATAM)
• Retail partners and store-level contacts
• Events & Training teams (as LATAM programs scale)

What Success Looks Like

• SharkNinja has a clear ground-truth understanding of what in-store execution requires in Mexiconot assumptions but verified intelligence
• Local vendor relationships are established and performing against measurable standards
• The US team can make informed decisions about LATAM investment because they have reliable real-time reporting from the field
• In-store programs in Mexico run with the same discipline and quality as the USadapted for local realities not copy-pasted
• The foundation is in place to scale ISS operations into additional LATAM markets without starting from scratch