Implementation Consultant

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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The Implementation Consultant will own end-to-end onboarding for lower-segment accounts ensuring rapid repeatable deployments that drive time-to-value and product adoption.

Based in Mexico this role supports a portfolio of SMB CMRL and MM customers delivering standardized implementation plans training and configuration guidance remotely.
Youll partner closely with Support Sales and Customer Success to reduce deployment friction improve activation rates and ensure customers achieve measurable outcomes aligned to Motives best practices.
Success in this role is measured by on-time go-lives activation and adoption KPIs implementation CSAT and handoff quality to post-implementation teams.

• Own a structured onboarding journey for lower-segment accounts including discovery configuration training and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup workflows and troubleshooting.
• Configure standard integrations and features (e.g. user roles device provisioning alerting reporting templates) using repeatable playbooks.
• Proactively manage timelines risks and dependencies; escalate blockers and drive clear resolution paths.
• Track and report implementation KPIs (milestone completion activation user engagement) and document project artifacts for handoff.
• Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
• Collaborate with Sales and Customer Success to align scope set expectations and ensure smooth transitions post go-live.
• Capture customer feedback to inform product improvements and refine implementation playbooks for scale.

• Strong written and verbal communication; English proficiency required for internal collaboration.
• 24 years in implementation onboarding or customer-facing delivery roles preferably with SMB or high-volume segments.
• Experience executing standardized remote implementations with clear timelines and measurable outcomes.
• Strong project management skills: planning prioritization stakeholder communication and risk management.
• Technical aptitude to guide configuration troubleshoot common issues and translate customer needs into product solutions.
• Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
• Data-driven approach to track KPIs and continuously improve processes; comfortable working in CRM ticketing and documentation tools.
• Growth-oriented organized and resilientthrives in fast-paced environments and context-switching across multiple accounts.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.