HR Operations Representative

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our HR Shared Services team at Thermo Fisher Scientific and contribute to meaningful impact on a global scale. As an HR Operations Representative youll serve as the first point of contact for HR-related inquiries within our Colleague Services center providing Tier 1 support through multiple channels including phone chat and email. Youll deliver excellent service while managing day-to-day HR queries across the employee lifecycle from onboarding to offboarding. Working with detailed processes and performance metrics youll collaborate with subject matter experts to resolve employee issues efficiently and maintain accurate HR data processing. This role offers the opportunity to work with advanced technologies while contributing to our mission of enabling customers to make the world healthier cleaner and safer.

REQUIREMENTS:
Experience in HR operations customer service or call center environment preferred
Preferred Fields of Study: Human Resources Psychology Business Administration or related field
Technical certifications may be required for specific positions
Fluent in English (reading writing speaking); additional language skills a plus
Strong proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook)
Experience with HRIS databases and reporting applications (Workday ServiceNow preferred)
Excellent customer service skills with ability to handle inquiries via phone email and chat
Strong analytical and problem-solving abilities for researching and interpreting HR policies
Demonstrated ability to work independently and prioritize multiple tasks
Strong communication and interpersonal skills for working in a diverse environment
Detail-oriented with strong documentation and data entry accuracy
Ability to maintain confidentiality when handling sensitive information
Flexibility to work various shifts as needed
Professional mindset with enthusiasm and willingness to learn
Ability to remain stationary for extended periods and perform computer work