Head of Technology, LATAM

• Define and lead the technology strategy and roadmap for the LATAM region aligning with global technology standards and regional business priorities.
• Oversee IT infrastructure network and systems across all hotels in the region ensuring high availability security and performance.
• Lead the selection implementation and support of core hotel systems including PMS POS revenue management and guest experience platforms.
• Partner with hotel General Managers and department heads to identify technology needs and deliver solutions that improve operational efficiency and guest satisfaction.
• Build mentor and manage a regional team of IT professionals fostering a culture of service accountability and continuous improvement.
• Drive cybersecurity and data privacy compliance across the region in line with company policy and local regulatory requirements.
• Manage relationships with regional technology vendors and service providers negotiating contracts and ensuring service levels are met.
• Own the regional technology budget balancing cost control with investment in innovation and infrastructure upgrades.
• Support new hotel openings transitions and renovations by planning and executing technology deployments on time and within budget and respective POBs.
• Collaborate closely with global IT Digital and Revenue Management teams to align regional initiatives with broader company objectives.
• Stay current on emerging hospitality technology trends and identify opportunities to enhance the guest and employee experience across the portfolio.

Qualifications :

• You have significant experience in a senior technology leadership role ideally within hospitality resort or multi-property environments.
• You have hands-on knowledge of hotel systems such as PMS POS and revenue management platforms along with core IT infrastructure and networking.
• You have experience managing technology across multiple properties or sites ideally spanning several countries within Latin America.
• You are a strong people leader able to build and develop a distributed regional team and collaborate effectively across functions and hotel-level teams.
• You have a solid understanding of cybersecurity practices and data privacy regulations relevant to the region.
• You are comfortable traveling regularly across the region to support hotels openings and regional initiatives.
• You are a clear communicator able to translate technical topics for non-technical stakeholders including senior hotel and business leaders.
• You have strong written and verbal communication skills in both English and Spanish; Portuguese proficiency is a plus.
• You are a strategic thinker who can also roll up your sleeves and troubleshoot operational issues when needed.
• You are highly organized able to manage multiple projects vendors and priorities simultaneously without losing attention to detail.
• You exhibit sound judgment and diplomacy and the ability to represent technology as a business partner in high-visibility settings.
• Someone proactive and able to work independently but likes being sociable & collaborative too
• Someone who loves to think strategically but also has a creative eye for detail
• Youre looking for a place where you can be you; no clones in suits here
• Youre not precious. We leave our egos at the door and help get stuff done
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way

Additional Information :

Remote Work :

No

Employment Type :

Full-time