Guadalajara | Transcon Customer Service Representative Representante de Servicio al Cliente para Tranportación Terrestre

SUMMARY DESCRIPTION:
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the TRANSCON Department

KEY RESPONSIBILITIES:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace TRANSCON Files and reporting
• Use export TRANSCON Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
• Contribute to maintain good relationships with suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Companys procedures
• Network communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

KNOWLEDGE SKILLS AND BEHAVIOURS:
Knowledge:

• Expeditors Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous materials certification (preferred)

Skills:

• Pro-active strong organizational skills.
• Good computer skills (Excel Word)
• Fluent in English
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.

Behaviours:

• Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

• Meet company standards of 52 hours training per year including as needed management/leadership training

Education and Experience:

• 6 months to 1 year related experience.
• Fluent in English.
• Leadership skills.
• Communication skills.

Remote Work :

No

Employment Type :

Full-time