Group Project Manager (Internal Only)

• Advanced Conversational English is the most important requirement for this role. Candidates who do not possess a fluent advanced conversational level of English will not be considered.

• Internal Search Only: This vacancy is strictly open to internal candidates currently working within the organization.

• Lead mentor and coach a team of Senior and Junior PMs for assigned accounts driving engagement and motivation.
• Manage workforce planning including workload distribution account assignment and headcount management.
• Evaluate team members based on performance KPIs lead training/coaching for bottom performers and identify development opportunities.
• Ensure proper training and onboarding support is provided for new hires and during the transition of new accounts/brands/processes.

• Oversee and monitor the flawless execution of critical key programs and day-to-day activities ensuring work meets the highest level of quality and tight deadlines.
• Serve as a core liaison and establish clear rules of engagement between the PM team operations clients and commercial teams.
• Ensure strict implementation of corporate standards related to workflow folder structure briefing and system usage compliance.
• Maintain update and align PM SOPs and workflows with Global Standards.

• Manage escalations related to quality or SLA compliance in collaboration with operations and commercial teams ensuring timely resolution based on root cause analysis.
• Identify process improvement opportunities within the PM team applying lean principles to improve process flow efficiency and overall team productivity.
• Participate in CAR (Corrective Action Request) investigations and utilize client-appointed systems to record quality checks.
• Perform other ad-hoc duties and tasks as required by the Production Manager Regional Director or site leadership.

• Advanced Conversational English (Mandatory).
• Exceptional project management skills from conception to completion.
• Strong leadership capabilities with a proven track record of driving staff engagement.
• A problem-solving mindset results-driven attitude and critical attention to detail.
• Excellent verbal written and presentation communication skills with the ability to effectively manage internal and external stakeholders.
• Ability to work under pressure handle tight deadlines and adapt to a fast-paced environment.
• Solid print and packaging knowledge spanning different processes (Flexo Offset Gravure etc.) is highly preferred.
• High proficiency in MS Office Suite Outlook and project management tools.

• Clients & Commercial Teams: To manage expectations handle escalations and maintain proactive relationships.
• Internal Operations Production and Quality Teams: To coordinate workflows align on SLAs and resolve production issues.
• Assigned PM Team Members: To provide daily direction coaching and performance management.
• Regional & Site Management: For reporting escalation and alignment on operational and business goals.

• Status: Must be a current internal employee.
• Language Ability: Advanced conversational fluency in English is mandatory. Professional fluency in Spanish or Portuguese is also required depending on the region.
• Academic Qualification: Associate or Bachelors Degree in Business Graphic Arts Print/Packaging Production or a related field.
• Experience:
  • 5 years of experience in a leadership or supervisory role preferably within the packaging or graphics industry.
  • Proven experience managing client portfolios and leading project management teams.
• Work Model: Hybrid (office/remote)

Required Experience:

IC