Global Services Portfolio Readiness Manager

Description -

Job Summary

This position is a Global Services Portfolio Readiness Manager in the HP Solutions Operations organization.

This role is part of the Services Product Setup organization and is responsible for enabling New Service Introductions for transactional lifecycle support services to market globally to achieve the objectives of the HPS business and support our customers and partners. This team also leads or is involved in services-related projects after launch such as extensions expansions or improvements to offerings or related processes systems/tools infrastructure and/or documentation. The role represents services within product or solution portfolio core teams incorporating service requirements into various product/solution development stages and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions and influences customer projects. The role also works independently to resolve moderate scope problems and ensure alignment with business requirements.

Responsibilities

Engages in the planning of product support or solution portfolios throughout their entire lifecycle ensuring alignment with pricing strategies seamless end-to-end service delivery and readiness for sales along with their associated processes.
Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages

Utilizes understanding of customer business requirements to develop business case validate the solution and demonstrate services added value.
Set-up Services that meet or exceed customer expectations (offers deliverables modifiers); Modify existing Services per business requests.

Plan and execute the introduction and release of the service SKUs ensuring that a support offering is available at service launch.

Continually drives innovation through process automation and simplification.

Analyzes the portfolio identifies opportunities and formulates recommendations and solutions to drive enhancements in portfolio performance.
Collaborates across regions geographies and global teams to assist in the implementation of innovative services solutions or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Analyzes operational reports to monitor business infrastructure performance and optimize operational processes.
Sources and onboards new technology teams to optimize capabilities ensuring alignment with evolving business requirements.
Develops conclusions recommendations and written reports contributing proactively through research and data analysis support and sharing knowledge to foster a knowledge management culture.
Works independently on moderate scope problems applying professional expertise exercising judgment and resolving various issues by following company policies and procedures.

Education & Experience Recommended
Business or technical Bachelors degree or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience preferably in service business management delivery solution architecting business planning or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills

Medium to high knowledge of IT and services industry.

Knowledge of company organization and policies HPS offerings end to end processes tools and routes to market.

Problem detection and analysis of root cause.

Ability to influence different functions geographies and the ability to build strong consensus.

Ability to think and act strategically

Data Analysis
New Product Development
Product Management

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
Responds to routine issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal