Field Service Technician Culiacán

The Field Service Technician:
The Field Service Technician is responsible for delivering advanced on-site technical support for products ensuring precise troubleshooting and resolutions while adhering strictly to regulatory standards and safety protocols.

Your role:

• Provides advanced technical support including comprehensive troubleshooting and escalation support ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols.

• Conducts in-depth diagnostics and repairs on complex medical devices ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients.

• Accurately documents service records inclusive of diagnostics resolution & Test procedures & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share.

• Focuses on First Time Right ensuring there is a clear action plan & preparation with parts (if required) and diagnosis before the onsite visit.

• Actively Involved in Customer escalations Complaints (safety / non-safety related) or feedback following agreed processes to ensure that information is captured accurately as possible

Youre the right fit if:

• Bachelors degree in engineering electronic systems engineering mechatronics biomedical or similar. Valid professional license.

• Minimum 2 years of experience in troubleshooting diagnostics installation repair and maintenance of technical equipment with strong engineering fundamentals.

• Excellent documentation reporting and organizational skills ensuring compliance with regulatory and customer requirements.

• Ability to travel frequently within Culiacán and surrounding areas with occasional travel to support other locations; valid passport (U.S. visa is a plus) and valid drivers license required.

• Advanced level of English both verbal and written.

• Knowledge of IT networking remote support tools and continuous improvement practices combined with a customer-focused and proactive mindset.

How we work together
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is a field role.

Location: Culiacán Sinaloa Mexico.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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