External Fulfillment Sr. PM, Sr. PM External Fulfillment Programs

Are you ready to build something from the ground up Were seeking a Program Manager to establish and scale our seller support strategy in Mexico. This is a unique opportunity to work in a highly ambiguous environment where your ability to adapt innovate and drive proactive solutions will directly shape the future of our seller experience. Youll be at the forefront of developing automated and technical solutions that transform how we serve our sellers balancing operational excellence with strategic vision.

In this role youll collaborate across multiple stakeholder groups to solve complex operational challenges while building scalable processes that will support our teams growth trajectory. Your data-driven approach and creative problem-solving skills will be essential as you design solutions that improve service delivery and reduce friction for sellers across the region.

Key job responsibilities
Lead the development and execution of programs from inception managing the lifecycle of cross-functional initiatives that establish seller support capabilities in Mexico and drive measurable improvements in service delivery
Partner with stakeholders across operational and strategic teams to identify business problems set clear expectations resolve operational issues and implement automation and technical solutions that scale
Analyze program metrics and performance data to proactively identify risks streamline processes and drive continuous improvements that enhance the seller experience
Build consensus across teams by clearly communicating program progress outcomes and trade-offs to ensure alignment with organizational objectives and resource allocation
Develop and execute strategies that balance short-term operational needs with long-term program vision demonstrating sound judgment in prioritization and escalation decisions

A day in the life
Your day involves dynamic collaboration with stakeholders across the organization. Youll spend time analyzing operational metrics to identify improvement opportunities working with teams to address service issues and setting expectations for program deliverables. Youll also dedicate time to designing technical and automated solutions that eliminate manual processes participating in cross-functional meetings to align on priorities and coaching team members on program management best practices. Throughout the day youll balance tactical problem-solving with strategic planning to build the foundation for Mexicos growing seller support operations.

About the team
Our team is composed of managers who lead the execution and daily operations that deliver exceptional service to our sellers. We work across both operational and strategic dimensions ensuring sellers receive support that enables their success on the platform. As we expand our presence in Mexico the team is focused on scaling our capabilities while maintaining the highest standards of service excellence and innovation in how we support our seller community.

- 7 years of production executives management experience
- 3 years of operations management in a contact centre environment experience
- Knowledge of Excel at an advanced level
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience owning/driving roadmap strategy and definition

- Knowledge of process improvement ideally including Lean Kaizen and Six Sigma
- Experience in project management

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