Dispatch Service Desk Agent

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

We are seeking enthusiastic individuals who are passionate about customer service and are eager to take on the responsibility of resolving complex customer issues.

As a Dispatch Service Desk Agent your main responsibilities will include:

• Demonstrating an excellent service attitude and providing exceptional customer support.

• Collaborating effectively with team members to deliver outstanding service.

• Possessing strong communication skills and fluency in verbal communication.

• Utilizing your knowledge and skills to provide efficient telephone support to customers.

• Conducting diagnosis and troubleshooting of equipment and failures.

• Providing support to staff members through telephone assistance.

The Ideal Candidate:

• Has a strong commitment to providing excellent service.

• Thrives in a collaborative team environment.

• Possesses effective communication skills and verbal fluency.

• Has the necessary knowledge and skills to provide telephone support.

• Is driven to learn new technologies and grow professionally.

#LI-AN1

• Fluent in English (spoken and written).

• High School Diploma GED or Certificado de Preparatoria.

• At least 1 year of experience will be a plus previous experience in inbound call centers.

• Willingness to work from Monday to Friday (7:00 am-5:00 pm)

• Availability to work in Reynosa from Industrial Rio Bravo Suite B Parque Industrial del Norte 88730 Reynosa TAM.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.