Director, Restaurant Technology & Innovation LAC

Ready to build whats next with one of the worlds most iconic brands

At Subway we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy accountability and a bias for action you will fit right in. We take the work seriously but we also know the best results come from teams that support each other celebrate wins and show up ready to build something better every day. This is your chance to be part of whats next.

The Director Restaurant Technology and Innovation will lead the evolution of the Subway restaurant experience across Latin America and the Caribbean. Working in partnership with architects designers Subway operations development and digital teams this leader will define and build a pilot the next generation of Subway restaurants for the regioncreating a modern technology-forward digitally enabled restaurant experience for both guests and franchisees. S/he will lead the strategy roadmap and execution of in-restaurant technology across the LAC region from point-of-sale and digital ordering to kitchen and customer experience.

Based in Mexico City and reporting to the VP Growth (LAC) this role also partners closely with franchisees Master Franchisees regional technology vendors and Global Technology teams to identify pilot and scale solutions that improve the guest experience restaurant throughput and franchisee profitability across a diverse and fast-growing region.

• Define and build a pilot the next generation of Subway restaurants for the regioncreating a modern technology-forward digitally enabled restaurant experience for both guests and franchisees.
• Define and execute the restaurant technology roadmap for LAC including POS kitchen display systems digital ordering kiosks loyalty programs and delivery integrations in partnership with Global Technology.
• Identify pilot and scale in-restaurant innovation initiatives (equipment automation digital guest experience) that improve throughput food safety and franchisee profitability.
• Own vendor management for regional restaurant technology suppliers negotiating contracts and SLAs that work for independent franchisees across diverse LAC markets.
• Partner with franchisees and BDAs/Master Franchisees to drive adoption of approved technology platforms and ensure compliance with brand standards.
• Collaborate cross-functionally with Global Technology Operations Development Marketing and Supply Chain to localize and deploy technology solutions across Mexico Central America South America and the Caribbean.
• Build business cases and ROI models for new technology investments; present recommendations to LAC leadership and franchisee advisory councils.
• Track emerging QSR technology trends (AI-enabled ordering kitchen automation loyalty/CRM platforms) and assess applicability to the LAC franchise system
• Lead cross-functional project teams through technology rollouts from pilot design through regional scale-up minimizing disruption to restaurant operations
• Establish KPIs and reporting to track technology adoption uptime and ROI across the region; report progress regularly to the President LAC

Qualifications:

• Bachelors degree in Business Information Technology Engineering or a related field; MBA a plus.
• 10 years of experience in restaurant technology retail technology or QSR operations including experience within a franchised business model.
• Proven track record leading technology innovation programs from pilot through multi-market rollout.
• Experience managing vendor relationships and negotiating technology contracts (POS payments kitchen equipment delivery integrations).
• Strong understanding of the LAC restaurant/retail landscape; direct experience working with franchisees or independent business owners strongly preferred.
• Bilingual fluency in Spanish and English (written and verbal) required; Portuguese a plus.
• Demonstrated ability to influence without direct authority across franchisees vendors and cross-functional global teams.
• Strong analytical and financial acumen; comfortable building ROI models and business cases.
• Willingness to travel approximately 3040% across the LAC region.
• Based in or willing to relocate to Mexico City Mexico.

• Insurance Plans (Medical/Life)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More

Actual pay is determined based on a number of job-related factors including skills education training credentials qualifications scope and complexity of role responsibilities geographic location performance and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technologyassisted tools to support our recruitment process. These tools strictly help organize and sort applications based on jobrelated qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process please let us know.

Required Experience:

Director