Digital Factory Support Analyst CMES

About Carrier

Carrier Global Corporation a global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more.

Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

About the role

As a Digital Factory Support Analyst you will play a key role in ensuring the stability and performance of CMES applications across manufacturing sites. You will act as the first point of contact for factory users supporting incident resolution and driving continuous improvement through effective documentation and knowledge management.

This role has a direct impact on manufacturing operations by minimizing disruptions enhancing system usability and enabling standardized support practices across sites.

Key Responsibilities

As a Digital Factory Support Analyst youll be responsible for:

Providing Level 1 and Level 2 support for CMES-related incidents across manufacturing sites
Logging tracking and prioritizing incidents while performing initial troubleshooting and root cause analysis
Monitoring system performance and proactively identifying risks that may impact production continuity
Creating and maintaining documentation such as user guides troubleshooting playbooks and knowledge base articles
Supporting factory users through training onboarding and functional guidance
Driving continuous improvement by analyzing incident trends and enhancing system usability
Supporting access governance processes including user access reviews and audit requirements
Contributing to disaster recovery planning validation and system resilience activities

Requirements

We are looking for analytical detail-oriented professionals with a strong customer focus and a passion for operational excellence. If this is you get in touch.

As a minimum you must have:

Bachelors degree in Information Technology Computer Science or a related field
Proven analytical and problem-solving skills
Experience in technical documentation and process standardization
Strong written and spoken English communication skills
Experience with ticket management systems and incident tracking tools
Proficiency in Microsoft tools such as SharePoint Word and Visio

Although not necessary it would be nice if you have:

Understanding of MES systems and manufacturing processes
Experience with ITIL frameworks and best practices
Exposure to system monitoring automation or production environments

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees health security and success.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at We will make every effort to meet your needs in accordance with applicable laws.