Delivery Area Manager, Last Mile Operations

Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every these key roles youll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the worlds greatest selection of products and services with the worlds best customer experience.

The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.
The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.
#AmazonMexico

Key job responsibilities
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Managing an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24/7 basis
- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
- Presenting operational metrics regularly to the senior leadership team
- Problem-solves for closing gaps between performance and goals
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement
- Works with key business partners such as Transport & Sortation DSP Management Finance Loss Prevention IT HR ACES and Engineering
- Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
- Proactively identifying and leading process improvement initiatives and Lean tools.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
- Ensuring procedures are followed for safety building security and product loss prevention


- Bachelors degree or equivalent or 2 years of Amazon (Blue Badge/FTE) experience
- 5 years of engineering experience
- Speak write and read fluently in English and have the ability to take direction in English
- 3 years of people management experience

- MBA
- Experience identifying and resolving complex issues
- Experience in managing multiple competing priorities simultaneously
- Experience in a people management or leadership role which includes coaching and developing others
- 5 years of operational experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.