CX Insights & UGC Content Specialist
Job Location:
Tlaquepaque - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Description -
The CX Insights & UGC Content Specialist supports the HP Store by helping ensure customer voices are accurate trusted and easy for customers to use when shopping across Consumer and SMB experiences.
Working at the intersection of usergenerated content (UGC) and Voice of the Customer (VoC) this role focuses on daytoday content quality and customer feedback analysis. You will support the moderation organization and optimization of ratings reviews Q&A and social content while helping teams learn from real customer feedback. By maintaining highquality customer content and surfacing meaningful insights this role helps customers trust what they see make clearer decisions and feel more confident throughout the endtoend shopping journey. This is a handson executionfocused role operating in a fastpaced global environment
What You Will Do
Customer Feedback & CX Insights
Review and analyze customer ratings reviews and Q&A to identify sentiment trends recurring themes and common points of confusion across Consumer and SMB journeys.
Summarize customer feedback and help surface patterns related to clarity issues content gaps or experience friction.
Support CX product and marketing teams by sharing structured customer feedback insights and observations.
Use AI and analytics tools to assist with bulk feedback review and insight gathering.
UGC & Content Quality
Moderate usergenerated content to ensure it meets quality accuracy and moderation guidelines.
Review ratings reviews and Q&A to ensure content is relevant helpful and appropriate for customers.
Perform quality checks on review responses (written by others or AIgenerated) to ensure clarity consistency and brand alignment.
Escalate content risks quality issues or guideline concerns when needed.
UGC Enablement & CX Support
Support the aggregation tagging and placement of UGC across HP Store storefronts to improve discoverability and usefulness.
Help ensure customer content is correctly associated with products and presented clearly to shoppers.
Support new product listings and CX initiatives by validating customerfacing content for accuracy and completeness.
Work closely with global teams coordinating across regions and time zones.
Minimum Qualifications
Experience supporting usergenerated content customer experience content programs (such as ratings reviews or Q&A) or content management systems.
Strong attention to detail and a high bar for content quality and accuracy.
Ability to review customer feedback objectively and identify basic trends or themes.
Clear written communication skills.
Comfortable working in a fastpaced global crossfunctional environment.
Preferred Qualifications
Experience with ratings & reviews platforms Q&A systems moderation tools or content management systems.
Familiarity with eCommerce experiences supporting Consumer or SMB customers.
Exposure to AI tools used for content review or feedback analysis.
Experience supporting global brands or largescale digital platforms.
Job -
MarketingSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
NoRelocation -
NoEqual Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
IC
