Customer Success, Senior Manager, LATAM

Dyson is a global technology solve the problems others choose to ignore with surprising new inventions that defy convention and simply work growing fast and our ambition is huge more categories more locations and more launchedinMexico in 2018 as our first step in to Latin America. Our Mexico office is located in thePolanco areaof Mexico Cityand our expandingteam is akey contributor inhelping us delivergrowth throughout the market.

Were committed to our campus culture and want to have people collaborating developing and learning from each other. By having everyone on campus together we have been able to nurture a fantastic social and dynamic environment.

At Dyson we solve the problems others choose to ignore with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive fast and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement inspire advocacy and turn every interaction into longterm connection. Guided by our principles - effortless experiences global consistency personalization and relentless improvement - we ensure every customers journey with Dyson is exceptional.

Were looking for a strategic relationship-focused Customer Success Senior Manager to partner with the Managing Director (MD) of our LATAM Market. Your mission Connect our customer function with market leadership ensuring both teams hit their ambitious goals and deliver outstanding service.

• Executive Partnership: Act as the trusted advisor to the MD aligning customer strategies to market objectives through regular strategic reviews and proactive support.

• Customer Success Strategy: Design and execute tailored customer success plans closely tracking KPIs adoption and satisfaction to ensure alignment with business goals.

• Cross-functional Alignment: Serve as the bridge between the MD and Customer team collaborating to resolve issues and championing the markets needs across Dyson.

• Operational Excellence: Guarantee high-quality timely service delivery while constantly driving improvements through feedback and performance analytics.

• Advocacy and Improvement: Gather market feedback and insights identifying opportunities for innovation and advocating for changes that enhance the MDs and customers experience.

This is a pivotal roledriving success and transformation across our growing markets.

• Experience in fast-growing markets or strong market knowledge.

• Customer service or repair background preferred.

• Collaborative communicative and skilled at building relationships across teams.

• Keen problem-solverable to turn strategy into action and deliver results.

• Strong stakeholder management comfortable working with leadership and cross-functional partners.

• Passionate about elevating the customer experience at Dyson.

• Familiarity with distributors in rapid-growth markets is a plus.