Customer Success Representative

About Netafim:

At Netafim we work side by side with millions of farmers and communities around the world to address one of agricultures most pressing challenges: how to produce more food with fewer resources in an increasingly unpredictable environment. For more than 60 years Netafim has been a global leader in precision irrigation powered by people working across teams and geographies to bring together agronomy engineering data and innovation.

Together we help improve decision-making in the field and drive better outcomes across crops and climates turning complexity into clarity and making agriculture more precise efficient and sustainable to enable farmers to grow more with less.

Position Overview

We are looking for a dedicated energetic and technically curious Customer Success Representative to support our Digital Farming (GrowSphere) customers. This role is focused on proactive customer engagement onboarding education and ongoing support to help growers get the most value from their automation and digital farming tools.

This position serves as a primary point of contact for new and existing customers. Primarily through scheduled phone and virtual meetings ensuring they understand how to use the GrowSphere platform and feel confident incorporating it into their daily operations. The ideal candidate enjoys teaching problemsolving and working with innovative agricultural technology while building strong professional relationships with growers.

The majority of time will be spent at a desk managing customer calls and followups with opportunities to participate in field visits troubleshooting equipment testing and sales or support meetings when call volume allows.

Key Responsibilities

Customer Engagement & Success

• Proactively schedule and conduct onboarding sessions for new Digital Farming customers.

• Maintain regular followups with existing customers to review system usage adoption and overall success.

• Serve as a trusted resource to help growers understand and effectively utilize the GrowSphere platform.

• Communicate clearly and professionally with growers of varying technical comfort levels adapting your approach to each operation.

• Identify opportunities to improve customer outcomes through better system usage education or configuration.

Technical Support & Escalation

• Provide basic troubleshooting and guidance for the GrowSphere operating system and connected equipment.

• Identify customers who require additional technical or infield support and escalate appropriately to internal teams.

• Recognize when onfarm visits or advanced support are needed and coordinate handoff to the correct resource.

• Participate in field visits testing and troubleshooting activities when appropriate.

Growth Identification & Internal Collaboration

• Identify customers who may benefit from expanding or optimizing their Digital Farming systems.

• Clearly document and pass qualified expansion opportunities to the appropriate Key Account Manager.

• Work closely with sales technical and field teams to ensure a smooth customer experience and clear internal communication.

CRM & Process Management

• Accurately document all customer interactions notes action items and followups in the CRM system.

• Manage a pipeline of scheduled calls followups and inbound customer inquiries.

• Track customer engagement and recurring themes to support continuous improvement efforts.

Minimum Qualifications

• Ability to read write and speak English clearly and professionally.

• Spanish language skills are a strong plus.

• Strong verbal and written communication skills.

• Comfortable spending a majority of the workday on phone calls and virtual meetings.

• Proficient with or willing to learn CRM systems.

• Proficient with Microsoft Outlook Excel and Word.

• Ability to work independently manage priorities and stay organized.

• Able to work indoors and outdoors as needed and follow safety and operational guidelines.

Preferred Education & Experience

• High School Diploma or equivalent required.

• Agricultural degree or coursework preferred.

• Experience in agriculture irrigation ag technology or related fields strongly preferred.

• Previous experience in customer success customer support technical support or account coordination is a plus.

Skills & Competencies

• Technically savvy with an interest in agricultural technology and automation.

• Strong problemsolving and prioritization skills.

• Ability to explain technical concepts in a clear practical and growerfriendly way.

• Detailoriented with strong documentation habits.

• Comfortable working across teams and escalating issues when appropriate.

Desired Traits

• Selfmotivated dependable and teamoriented.

• Positive attitude with a genuine desire to help customers succeed.

• Enjoys teaching learning and continuous improvement.

• Curious adaptable and comfortable working in a dynamic ag environment.

About Orbia:

Orbia Advance Corporation is a company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions Building & Infrastructure (Wavin) Precision Agriculture (Netafim) Connectivity Solutions (Dura-Line) and Fluor & Energy Materials sectors. The five Orbia business groups have a collective focus on ensuring food and water security expanding information access and connectivity and advancing decarbonization and the energy transition with basic and advanced materials specialty products and innovative solutions. Orbia has a global team of over 22000 employees commercial activities in more than 100 countries and operations in over 50 with a strong U.S. manufacturing presence and headquarters in Boston Mexico City Amsterdam and Tel Aviv. The company generated $7.6 billion in revenue in 2025. To learn more visit:

We welcome purpose-driven dreamers doers and builders recognizing that it takes difference to make a difference. If youre ready to bring your skills talents and perspective to moving your career the company people and the planet forward wed like to hear from you.

We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy we are stronger for our different perspectives. We are dedicated to building a more diverse inclusive and equitable workplace that supports the needs of all our employees regardless of their role location identity and background.