Customer Success Manager Monterrey (HybridRemote)
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Job Summary
Clara is the fastest-growing company in Latin America. Weve built the leading solution for companies to make and manage all their payments. We already help over 20000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards bill pay financing and a powerful B2B platform built for scale.
Clara is backed by some of the most successful investors in the world including top regional VCs like monashees Kaszek and Canary and leading global funds like Notable Capital Coatue DST Global Partners ICONIQ Growth General Catalyst Citi Ventures SV Angel Citius Endeavor Catalyst and Goldman Sachs - in addition to dozens of angel investors and local family offices.
Were building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.
Were looking for a Key Account Manager to own and grow strategic client relationships that drive long-term value for Clara and our customers. Youll serve as the main point of contact for our most important clients in Mexico combining commercial acumen with consultative insight to help them optimize their spend management through Claras platform.
In this role youll proactively identify opportunities for growth and expansion manage complex sales and onboarding cycles and act as a trusted partner to C-level executives across our customer base. Your work will directly position Clara as the go-to financial partner for high-impact organizations.
Were looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus not a requirement.
5 years of experience as a Key Account Manager or Customer Success Manager in a B2B model
Previous experience in the financial sector particularly in traditional banking institutions
Proven ability to onboard manage and grow B2B client accounts
Comfort navigating financial systems ERP integrations and budget conversations at the CFO level
Sales forecasting skills and experience managing sell-in/sell-out strategies
Excellent relationship-building skills with a FANTER (Farmer Hunter) mindset
Structured results-oriented approach with strong business acumen
Professional proficiency in English
Existing relationships within Mexicos enterprise ecosystem
Experience creating and executing go-to-market or partner marketing plans
Confidence leading multi-stakeholder sales cycles and negotiating at C-level
High adaptability to change with an innovation-driven attitude
At Clara youll have the autonomy speed and support to make meaningful impact not just on your team but on how organizations are run across Latin America.
Were the leading B2B fintech for spend management in Latin America.
Certified as one of the worlds fastest-growing companies a Great Place to Work and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led high-talent-density culture designed for builders who raise the bar.
Proud of our open inclusive and values-driven environment.
#Clarity. We say things clearly directly and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences were proud of.
#Always Be Changing (ABC). We grow through feedback risk-taking and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.
Competitive salary and stock options (ESOP) from day one
Multicultural team with daily exposure to Portuguese Spanish and English (our corporate language)
Annual learning budget and internal accelerated development paths
High-ownership environment: we move fast learn fast and raise the bar together
Smart ambitious teammates low ego high impact
Flexible vacation and hybrid work model focused on results
If youre ready for growth ownership and impact apply now and help us redefine B2B finance in Latin America.
Claridians in a hybrid mode split their time between working from the office talking to or visiting customers or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility about how to do this in a way that makes sense for each individual and team.
We dont enforce a minimum number of days for most roles but youre expected to spend time at the office organically and be at the office most days during your ramp-up or when required by your leader.
Required Experience:
IC
About Company
The most complete solution for your company's expense management. Control spends with Clara's Corporate Credit Card and Management Platform.
