Customer Service Specialist

Role Purpose

Act as the main point of contact with customers ensuring high levels of satisfaction through demand management volume analysis and effective coordination with internal teams.

Key Responsibilities

• Analyze customer volumes and generate demand forecasts
• Identify demand fluctuations and trends
• Negotiate changes in requirements with customers and validate internal impact
• Ensure on-time and in-full customer shipments
• Monitor and follow up on customer satisfaction
• Coordinate communication between customers and internal teams (production quality planning etc.)

Requirements

• Minimum 5 years of experience in Customer Service or new launches within the automotive industry
• Direct experience working with OEM customers (mandatory)
• Bachelors degree in Engineering International Business or related field
• Advanced English (C1 level)
• Proven knowledge of:
  • IATF standards
  • ERP systems
  • Customer portals (Ford Stellantis Tesla)
  • Advanced Excel

Additional Information

• Availability to travel occasionally (approx. twice per year)
• Valid visa required

Why Join Us

Be part of a dynamic fast-paced environment with direct exposure to global customers and a key role in operational success