Customer Service Representative Guadalajara On-Site

$18000 MXN Gross 8% Savings Fund $10000 Food Vouchers Major Medical Insurance

Heres the deal!

Some customer service jobs are about answering calls. This one is about helping people get the medication they need.

Every day youll speak with patients who have questions about their prescriptions insurance coverage refill requests or delivery status. Sometimes theyll be frustrated. Sometimes theyll be confused. Sometimes theyll just need someone who can explain things clearly and help them move forward. Thats where you make the difference.

Youll work with patients pharmacies insurance providers and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background Thats okay. If youre someone who enjoys helping people solving problems and turning complicated situations into simple solutions well teach you the rest.

Your day-to-day!

• Support patients through phone email and text communication
• Review prescription orders and provide clear accurate information on status coverage and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies insurance providers and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare insurance and prescription processes into simple easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy professionalism and confidence
• Contribute as a supportive teammate and help create a positive team environment

What you need

• At least 1 year of customer service experience
• Strong English communication skills
• Comfortable speaking with customers by phone
• Good problem-solving skills and attention to detail
• Ability to stay calm and professional under pressure
• Comfortable using multiple systems and tools
• Able to work on-site in Guadalajara

What you get

• $18000 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months

Initial Interview: Experience:

Unclear Seniority