Customer Service Representative

Buckland is looking for a Customer Service RepresentativeWhat youll be doingThis position is responsible for act as a liaison between company and clients to provide product/services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and : Tuesday to Saturday 9:00am to 6:00pm CSTWhat we can offer youCompetitive salary benefits package and matching retirement planA friendly collaborative work environmentOpportunities for professional development & ongoing learningA chance to be part of a growing organizationYou will be responsible forProvide the highest level of customer service to clients vendors and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment with onboarding and administration of new customers including but not limited to account set up in company system assisting with inquiries providing solutions among between intercompany departments with regards to potential client set up and/or for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable. Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is and address opportunity areas to meet customer written and verbal communication your skills with Microsoft utilizing programs such as Excel Word Teams and your meticulous attention to detail by ensuring accuracy and decision by results working in a fast paced environment. Maintain a well-organized calendar to balance meetings tasks and future initiatives. Provide exceptional customer support by addressing inquiries and resolving issues promptly and we need from youHigh School Diploma or Designation (US NB and CND only).Minimum 2 years in custom brokerage or logistics MS Office level of organization time management and attention to detail. Completion of complex Legislation in Foreign Trade Business knowledge (US SB MX only).Bilingual in Spanish/English (US SB only).Must be legally eligible to work for the Company at all Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX