Customer Service Representative Bilingual EnglishSpanish

Build your Career with an Industry LeaderMulti-Color Corporation is the global leader of premium printed label solutions helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12000 teammates and facilities spanning across more than 25 countries we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic Customer Service TeamdeliversMCC LabelsWorld Class Service model by providing clearconciseandtimelyinformationregardingourcustomerspurchase orders and requires obtaining andutilizinganin-depthknowledge of ourcustomersandthe productsthat we produce for them. This will be achieved bydemonstratinganalytical thinkingcomprehending the use of business systems and exceptional communication location: Los Reyes Acaquilpan MexResponsibilities:Provide World-Class Customer ServiceTakes personal responsibility for their customers by providing accurateandtimelyinformationregarding purchase orders the process of customer purchase orders from order entry through shipment by consistent and accuratecommunication with internal and external the customers issues and seeks information about the underlyingneeds of the customer beyond those initially communicates and takes swift action to consistently exceed customer expectations to insureaccessibility to information andassistance in resolution of to expanding their knowledge of Fort Dearborn Companys products servicesand collaboratively within the plantWorks co-operatively within diverse departments groups and across the plant to achieve the plant the ability to be a good team player byassisting other people within the plant when understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation World Class Customer Service by satisfactorilyperformingthe following Key Performance of orders and releases enteredVolume of orders and releases enteredTimeliness of orders and releases enteredQualifications:Afour-yearcollegedegree: or two to four years related experience and/or training; or equivalent combination of education and experienceKnowledge of Business Operating Systems; Internet software Microsoft Word and English/ SpanishThis role is primarily office-based or home office-based requiring extended periods of sitting computer use occasional walking or light lifting and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.#APPCAST#LI-SV1#CDM