Customer Experiencie Consultant

Heres the Deal

The CX Representative provides world-class customer service through inbound and outbound calls handling about 60 calls per day. They resolve last-mile delivery issues using effective communication empathy and problem-solving skills. The role requires attention to detail time management adaptability and conflict resolution while coordinating between customers delivery teams stores and warehouses to ensure seamless operations and a positive customer experience.

Key Responsibilities

• Provide world class service

• Inbound/Outbound Calls

• Customer Service Multichannel

• Resolution of last mile delivery problems

• Coordinate communication between customers delivery teams stores and/or warehouses

The Basics

• Academic Background: High School Diploma or Equivalent Job Experience

• Years of Experience: 2 years in Contact Center Forwarder or Customs Brokerage Firm

• Software: ERP and Excel Intermediate (Pivot Tables & Formulas)

• Technical Skills: Handle 60 Daily Calls (average)

• English Level:B1-B2

Competencies

• Good Verbal Written and Presentation Skills

• Multitasking

• Time management Self-Motivated

• Stakeholder Management

• Customer focused

*Please consider that as per country regulations due to foreigners employment legal guideline from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk we offer exciting global career opportunities that enhance your skills through our award-winning diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated as you join a values-driven diverse and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness respect responsibility and care for our business and customers. With competitive compensation and benefits our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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